Manager, Operation Risk, Life Operations

Manager, Operation Risk, Life Operations 2 days ago Be among the first 25 applicants About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer‑led and tech‑enabled approach aims to deliver innovative propositions, easy‑to‑understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest‑growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit and The Job Act as the subject matter expert for LO regulatory matters (mainly non‑AML related like FATCA & CRS) Manage regulatory‑related non‑AML controls and processes including FATCA, CRS, fraud, and guidelines issued by the Insurance Authority Maintain procedural manuals (e.g., FATCA / CRS) and ensure standard operating procedures for LO processes are in accordance with regulatory, group and local compliance requirements Assist the second line of defense (Risks and Compliance) to promote a sound risk and compliance culture across LO Work closely with the second line and challenge first‑line regulatory‑related controls Assist first‑line LO in identifying and understanding risk exposures associated with various assessments, including fraud risk assessment Coordinate and validate the correctness of responses from first‑line to regulator enquiries, observations and findings requested by regulators during reviews and inspections, and in regulator‑related projects involving external auditors Conduct regular reviews within LO to ensure regulatory‑related controls are in place and remain effective Drive parties to produce corrective actions and ensure proper implementation with ongoing monitoring Partner with Compliance to conduct gap analysis for new regulatory requirements and regulatory updates Collaborate closely with various parties and stakeholders—including Internal Audit, Risk, Legal, Compliance, IT, BAU teams (New Business, Life Administration, Claims, Customer Engagement), vendors, and regulators (Insurance Authority) Ensure internal systems, procedures and workflows align with company policies and regulatory requirements Prepare and/or review user requirements and procedures for regulatory enhancements in Life Operations processes and systems Prepare regular and ad‑hoc reports highlighting key risk exposures, trends and emerging issues for senior management Handle ad‑hoc projects as assigned The Person Degree holder or above Minimum 8 years’ experience in the life insurance sector, preferably in Life Operations or Compliance Deep understanding of regulatory requirements (e.g., FATCA & CRS, fraud, guidelines issued by Insurance Authority), especially from an operational perspective Strong ownership, self‑motivated and independent to drive changes Analytical and critical thinking with a solution‑driven mindset Confident in dealing with various stakeholders independently, including senior management Good command of both spoken and written Chinese and English We offer 5‑day work, 20‑22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate. Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months, after which they will be destroyed. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process. #J-18808-Ljbffr