Loan Maintenance Officer

Join to apply for the Loan Maintenance Officer role at Standard Chartered . Key Responsibilities Responsible for daily reconciliation that includes general ledger accounts and other miscellaneous items. Report irregular cases to team manager or through ‘speak up’ procedures. Receive requests from different stakeholders and perform loan amendment to the system according to prevailing procedures and guidelines. Document re‑generation and/or retrieval as per customers’ request; internal control; investigation of irregular cases. Activate euc to generate relevant business reports and/or forward the system reports to relevant stakeholders in a timely manner. Conduct document verification, including but not limited to signature verification against customers’ specimen kept in the bank record. Act as a change agent to support verification test including UAT and UVT for new initiatives. Prepare the relevant letters to customers, solicitors and stakeholders. Leadership, People & Community Development Be courageous of taking up new skills and capable to support multiple products including mortgage, P. Loan and business banking. Ensure all daily activities are complied with the bank’s up-to-date internal control policy, compliance and audit standard. Associate with team manager, director for best practice sharing during team meetings. Customer Experience Complete tasks as per turnaround time agreed with counter parties (e.g., BORM). Due Diligence Management (Customer Due Diligence) Identify and report suspicious cases. Report issues that impact daily operation. Voice out own errors or those from teammates and assist director to conduct rectify action. Risk Management & Control Compliant to internal and external regulatory requirements at all times, especially for AML, KYC/CCD and reporting any suspicious activities to the unit AML officer and team manager. Work with manager of governance, compliance & business operation risk management for matters related to legal and compliance. Protect customer’s data as the PDPO is the first priority among tasks and adopt clean desk guidelines in own workstation. Project Management and Process Governance Be courageous and take the lead to participate in business projects. Support UAT and UVT process review and act as change agent during system deployment. Seek advice from director if the handling process is unclear. Brand Values Live by our values: do the right thing; never settle; better together and remain risk aware as a governance function. Falsification of documents. Improper behaviours involving unwanted physical contact / verbal harassment. Staff fraud. Taking inappropriate shortcuts (e.g., sharing e‑learning answers). Lack of alertness to certain risks, e.g., anti‑bribery & corruption risks in granting unauthorized internships. Regulatory & Business Conduct Display exemplary conduct and live by the group’s values and code of conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. Lead to achieve outcomes set out in the bank’s conduct principles. Effectively and collaboratively identify, raise, mitigate and resolve risk, conduct and compliance matters. Key Stakeholders Product Team, Lending Onboarding Team; Business Risk Management; Collection; Credit Initiation; Global Business Services; Production System Services. Our Ideal Candidate Microsoft Word / Excel. Proficiency in English. PC Hardware Operation. Internet browsing. Proficiency in Mandarin. Knowledge in Macro. About Standard Chartered We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do. Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well. Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term. Benefits Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time‑off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and all sorts of self‑help toolkits. A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values‑driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential. Job Details Seniority level: Entry level Employment type: Full‑time Job function: Other, Information Technology, and Management Industry: Banking #J-18808-Ljbffr