Retail Operation Supervisor
2 weeks ago
Join to apply for the Retail Operation Supervisor role at WSA – Wonderful Sound for All 2 days ago Be among the first 25 applicants Join to apply for the Retail Operation Supervisor role at WSA – Wonderful Sound for All Get AI-powered advice on this job and more exclusive features. Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively. Since 1986, Widex Hong Kong Hearing & Speech Centre Ltd. has been a leading provider of diagnostic audiological services, speech therapy services, and quality amplification devices in the private sector. What you will do Supervise and manage the daily operations, roster, and workflow of the Hearing Care Officer team to ensure smooth and efficient clinic functioning. Handle clinic administration, including documentation, reporting, invoicing, payment tracking, inventory management, and communication with internal and external parties. Provide customer support by responding to enquiries, scheduling appointments, and ensuring timely coordination with Clinical Audiologists and Speech Therapists. Support clinical audiology services by assisting with hearing tests, fittings, consultations, and follow-ups while meeting company KPIs and service standards. Contribute to marketing initiatives, reporting requirements, and other ad‑hoc tasks or projects as assigned by the Line Manager. What you bring Experience Minimum 3 years of relevant experience with post‑secondary education or above. Proficient in Microsoft Office (Word, Excel) and general computer applications, with solid typing and reporting skills. Strong command of Cantonese with basic spoken and written English for communication and documentation. Knowledge of bank receipts, payments, cash management, accounting, and voucher verification. Personal competencies Positive, approachable, and professional temperament; mature, honest, detail‑oriented, and patient. Strong interpersonal, communication, and teamwork skills, with the ability to build effective relationships across all levels. Results‑driven mindset with high ethical standards, adaptability, openness to learning, and a strong “can‑do” attitude. Passion for quality, efficiency, and continuous improvement in a performance‑oriented environment. Who we are At WS Audiology, we provide innovative hearing aids and hearing health services. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes. Sounds wonderful? We can't wait to hear from you. WS Audiology is an equal‑opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self. #J-18808-Ljbffr
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