Operations Supervisor/Manager

2 weeks ago

hong kong, Hong Kong SAR China RYDU Full time

Join to apply for the Operations Supervisor/Manager role at RYDU We are seeking a capable and experienced Operations Supervisor / Manager to oversee the daily operations of our Showroom and Service Centre in Hong Kong, with responsibility across sales, aftersales, and operational coordination. The role requires a hands‑on leader who is committed to operational excellence, customer service, and team management. This position is well‑suited for individuals with a strong background in operations, particularly within the automotive industry, who are ready to drive efficiency and growth in a fast‑paced environment. Working Hours 9:00 AM to 7:00 PM (Monday to Friday) Hong Kong Time 9:00 AM to 1:00 PM (Saturday) Hong Kong Time Responsibilities Oversee daily operations of the Hong Kong Showroom and Service Centre, ensuring smooth coordination across sales, service, and logistics. Manage end‑to‑end sales and aftersales workflows, including vehicle handovers, service scheduling, and warranty handling. Supervise inventory control processes, including stock‑in/out tracking, audits, and reconciliation. Coordinate with the finance team on invoicing, payment tracking, and operational cost monitoring. Liaise with government departments on homologation, type approval, licensing, and regulatory compliance. Lead and support the operations team through task delegation, training, and performance oversight. Support the front‑line sales team in achieving targets and maintaining high customer service standards. Prepare and maintain accurate reports covering service performance, inventory, and key operational metrics. Identify and implement process improvements to increase efficiency and reduce operational friction. Collaborate with internal departments and external vendors to support daily business functions. Handle operational issues and customer concerns promptly and professionally. Report directly to management and provide timely updates on operational status and business risks. Qualifications & Skills Minimum of 2 years experience in operations, showroom, or service centre management, preferably within the automotive industry. A Bachelor's degree in Business Administration, Operations, Logistics, or a related field is preferred. Demonstrated ability to lead teams, manage operational workflows, and deliver consistent results. Strong background in customer‑facing roles, with a focus on service quality and issue resolution. Familiarity with inventory systems, service tracking tools, and retail operations software. Excellent organizational, problem‑solving, and communication skills. Proficient in both English and Cantonese (spoken and written). Adaptable and willing to operate in a fast‑paced environment with shifting priorities. Experience in the automotive industry is preferred. Possession of a valid motorcycle license is advantageous but not required. Seniority Level Associate Employment Type Full-time Job Function Management and Business Development Motor Vehicle Manufacturing #J-18808-Ljbffr

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