Account Opening Process Team Lead – Vice President

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi , you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism. Shape your Career with Citi Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra‑high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network. We’re currently looking for a high caliber professional to join our team as Vice President, Account Opening Process Team Lead – Hybrid (Internal Job Title: Vice President, Account Opening Process Team Lead – C13). The role is based in Hong Kong. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and manage your financial well‑being to help plan for your future. For instance: We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world. We empower our employees to manage their financial well‑being and help them plan for the future. We have a variety of programs that help employees balance their work and life, including generous paid time off packages. In this role, you’re expected to: Manage a large multi‑fasceted project/account/campaign or multiple projects at the same time. Own project goals, leveraging expertise to inspire a sense of shared purpose within the project team. Organize new challenges and drive business results. Constantly improve your and your teams’ skills through lessons‑learned reviews at project completion. Possess the knowledge, skills and experience to recognize when problems surface or potential problems are looming. Articulate problems, bring the right people together to solve problems and know when the problem has been properly addressed and closed. Promote partner involvement through effectively communicating project status upward and to the client. Apply lessons learned from recent projects to future projects. Communicate to all concerned parties project milestones, status updates, as well as any existing or potential customer escalation issues. Proactively follow escalation and change‑control processes. Own all management reports on a given engagement. Promote good working relationships across a project, cultivating the people skills needed to develop trust and communication among all of a project’s stakeholders: its sponsors, those who will make use of the project’s results, those who command the resources needed, and the project team members. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Manage a team to support design of branch operation procedures and implement controls to effectively manage operational risks in accordance with regulatory and internal requirements. Have full supervisory responsibilities including duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities. Provide training, coaching and support to ensure that operation officers work in an effective manner. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. As a successful candidate, you’d ideally have the following skills and exposure: Bachelor’s or university degree; Master’s degree preferred. 6‑10 years of project management or retail banking experience – preferably from a financial services environment. Ability to develop project plans, manage individual deadlines and goals. Knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics. Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root‑cause analysis. Manage project scope by assessing requirements changes, determining and conveying impact on budget, time and risk. Manage client expectations, anticipate operational and tactical risks and track them; clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and elevate to immediate manager where required. Proficient in Microsoft Office applications, Adobe Acrobat Professional. Stay abreast of current industry trends and new technology through professional associations, trade journals, networking and associated training and seminars. Take the next step in your career, apply for this role at Citi today This job description provides a high‑level review of the types of work performed. Other job‑related duties may be assigned as required. Citi is an equal‑opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please contact Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr