Flagship General Manager
2 days ago
Direct message the job poster from aimHigher Consultancy Limited
Director || 90mins Interview Coaching || Talent Solutions || Talent Acquisition || Specialized in F&B, FMCG, Engineering & Technology industriesCompany Description
Our client is a reputable supermarket with a well-established ground. Because of business needs, they are looking for a General Manager for their flagship store to drive new branding and improve customer experience.
Responsibilities
- Oversee the daily operations of the flagship store, ensuring smooth and efficient functioning across all departments.
- Develop and implement strategies to achieve sales targets, improve customer satisfaction, and enhance the store's profitability.
- Lead, train, and motivate store staff to deliver exceptional customer service and maintain high performance standards.
- Monitor and analyze sales performance, customer feedback, and market trends to identify opportunities for growth and improvement.
- Ensure the store's visual merchandising and product displays are attractive, on-brand, and optimized to drive customer engagement and sales.
- Collaborate with the Quality Assurance (QA) team to maintain product quality, safety, and compliance with company standards and regulations.
- Work closely with the marketing team to plan and execute promotional campaigns, events, and product launches to attract customers and boost sales.
- Manage inventory levels, ensuring optimal stock availability while minimizing overstock and shrinkage.
- Handle customer complaints and resolve issues promptly to maintain a positive shopping experience.
- Prepare and manage the store's budget, including controlling expenses and optimizing resource allocation.
- Foster a positive and inclusive work environment, promoting teamwork, professional development, and employee engagement.
Requirements
- Bachelor's degree in Business Administration, Retail Management, or a related field.
- Minimum of 7-10 years of experience in retail management, with at least 3 years in a senior leadership role.
- Proven track record of driving sales growth, improving operational efficiency, and delivering exceptional customer service.
- Strong leadership and team management skills, with the ability to inspire and develop a high-performing team.
- Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.
- In-depth knowledge of retail operations, visual merchandising, and inventory management.
- Ability to work in a fast-paced environment, manage multiple priorities, and adapt to changing business needs.
- Strong problem-solving skills and the ability to handle challenging situations with professionalism and composure.
Director
Employment typeFull-time
Job functionBusiness Development, Management, and Sales
IndustriesFood and Beverage Retail
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