Assistant IT Service Delivery Manager

1 day ago


hong kong, Hong Kong SAR China APM Monaco Full time

APM Monaco is looking for an experienced Assistant IT Service Delivery Manager based in our Hong Kong office. This role is a newly created position and will be reporting to Global IT Director – Infrastructure & Security in Guangzhou.

Responsibilities:

End user IT support in Hong Kong and Monaco office, include but not limited to:

  • MacOS computer management & troubleshooting.
  • Microsoft Office 365 (email, Teams, etc) and other business-related software tools.
  • IT devices procurement and provision.
  • VIP support for high level management.
  • Cooperate with other teams, provide IT values and efforts to achieve business target.
  • Boutique network management and troubleshooting.
  • Windows PC & printing.
  • CCTV & Traffic Count system.
  • Spotify & HiFi box.
  • Device procurement, provision & delivery when necessary.
  • Communicate with Area Manager/Store Manager for retail business needs, provide IT values accordingly.

Backend maintenance and supply vendor management.

  • Regular visit to datacenter (located in Hong Kong) for maintenance & troubleshooting.
  • Act as primary contact person for IT product & service vendor in HK: datacenter, networking, hardware & software services, etc.

Technical Skillset:

  • Apple ecosystem, iOS, iPad OS, Apple TV, iCloud and especially MacOS. Be master of operation and troubleshooting.
  • Networking technologies, LAN, Wireless LAN, WAN.
  • Good understanding of Virtualisation technologies, VMWare and Cloud services.

Other Requirements:

  • 7-10 years of relevant experience
  • Good communication skills and enthusiasm for IT support service.
  • Coordination, cooperation and team working ability.
  • Native in Cantonese and fluent in English. French will be a plus.
  • Flexibility to be on shift and support boutiques across different time zones.

Why Join APM?

  • Global, Dynamic Team: Diverse and energetic workforce.
  • Collaborative Culture: Teamwork and open communication.
  • Comprehensive Benefits: Medical benefits, paid holidays, and generous employee discounts.

Don't wait to join APM Monaco Click on APPLY NOW

Seniority level: Not Applicable

Employment type: Full-time

Job function: Information Technology

Industries: Retail Luxury Goods and Jewelry and Retail

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