Assistant Club Lounge Manager
2 days ago
Job Summary Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the Elite members on a daily basis. Ensure personalized, attentive service for Club Lounge Elite members & guests Handle guest inquiries, requests, and complaints with professionalism and discretion. Manage lounge schedules, staffing, and shift coverage Monitor food and beverage presentation, cleanliness, and inventory levels Supervise and motivate lounge staff to uphold brand standards. Assist in implementing benefits delivery to Marriott Bonvoy members at hotel. Assist in conducting regular loyalty duties and ensure that all new initiatives, changes and enhancements are implemented and associates are aware to deliver the Brand Standards both in English and Chinese as required. Job Requirements Higher diploma or Associate Degree, preferably with a Bachelor in hospitality or catering management. Fluency in Cantonese, English and Mandarin (both written and spoken) is essential. Other language is a plus. Previous experience in supervisory level - customer service, preferably in a hotel or hospitality industry, is preferred. Strong interpersonal and communication skills. Professional and friendly demeanor. Ability to handle guest inquiries and complaints with patience and diplomacy. Excellent organizational and multitasking abilities. Proficient computer skills and familiarity with hotel management software. Opera knowledge is a plus. Interested parties please send your full resume stating your current and expected salary tothe Human Resources Department at (via CTgoodjobs Apply Now) In addition to salary, year-end incentive and associate benefits such as retirement, medical & dental, life insurance, physical checkup etc., our associates also enjoy duty meals and discounted room rate. *Information provided by you will only be used for consideration of your application for the relevant position. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. #J-18808-Ljbffr
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Kowloon, Hong Kong SAR China PERSOL Full timeA prestigious private club in Hong Kong is looking for a dedicated Service Leader to provide exceptional customer service to VIP members. You will lead a team in daily operations of the lounge and ensure smooth functioning while addressing inquiries and complaints. The ideal candidate should have a minimum of 4 years in lounge operations and strong...
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Elite Club Lounge Manager
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Lux Club Concierge: Guest Lounge
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Client Engagement
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