Tbwa Chiat/Day Inc | Inside Sales Representative

5 days ago


hong kong, Hong Kong SAR China Tbwa ChiatDay Inc Full time

Aspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSMEs to realize their full potential.

Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation from Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital, and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 50,000 businesses using our suite of products.

For 2 consecutive years in 2022 & 2023, Aspire has been awarded Best Employer of the Year and Startup of the Year by Asia FinTech Awards, and also LinkedIn’s Top Startup in Singapore. In 2023, we also made it to CB Insights’ Top 100 Global Fintech List.

You will be amazed by the energy and experience of our team Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds.

About the Team

At Aspire, we believe that the customer journey is at the heart of our success. Our Growth Team is committed to engaging with new customers, ensuring their seamless onboarding experience, and growing our existing customers by building strategic long-term relationships. By offering personalized support and tailored solutions, our Growth team empowers customers to fully leverage the power of Aspire and achieve their business goals.

About the Role

As an Inside Sales Representative, you will be an integral part of our Inside Sales Team, responsible for managing the full sales cycle from initial account activation through to cross-selling and ongoing account management. This role provides an exciting opportunity for individuals who are passionate about driving growth and building lasting relationships with clients. You’ll work in a fast-paced, dynamic environment, directly contributing to the company’s success by identifying new business opportunities and maximizing the value of existing accounts.

  • Be the advocate for customers acquired by our partners and self-serve customers.
  • Collaborate with internal teams to provide excellent customer experience and resolve roadblocks.
  • Be the voice of the customer and provide feedback to internal stakeholders.
  • Identify and capitalize on cross-selling opportunities by understanding customers’ needs and presenting additional solutions or upgrades that drive value for them.
  • Maintain accurate records of customer interactions and sales progress in CRM systems. Provide regular updates on pipeline status and report on performance metrics.
  • Address customer inquiries, troubleshoot issues, and provide exceptional service that strengthens customer loyalty.
  • Stay informed about industry trends, competitor offerings, and customer needs to effectively position the company’s solutions. Share insights with the team to refine sales strategies and approach.

Minimum Qualifications:

  • 2-3 years of experience in sales, customer success, or similar role in financial services and/or technology companies.
  • Strong verbal and written communication skills in English, Cantonese, and/or Mandarin.
  • Skilled in conveying complex information in a clear and understandable manner.
  • Ability to work with different cross-functional teams.
  • Resilience and patience to resolve customer issues.

Preferred Qualifications:

  • Experience in B2B payments, cross-border payments/FX, corporate cards, or other fintech services would be a plus.

What we offer:

  • Uncapped flexible annual leave.
  • Training subsidy for your professional growth.
  • Wellness benefit.
  • Team bonding budget to foster collaboration and sense of belonging.
  • Flexibility to work from anywhere (for up to 90 days per annum).
  • Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page.

Equal Opportunity Statement:

Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.

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