Business Process Analyst
3 days ago
Business Analyst – AI/Automation Transformation Lead business process reengineering initiatives to simplify, automate, and optimize call center operational and analytic processes. Conduct process mapping, gap analysis, and value stream analysis to identify AI/automation opportunities. Collaborate with cross‑functional teams (IT, Business Units, Training & QA, etc.) to define requirements, manage change, and ensure alignment with business goals. Support the definition and delivery of AI/automation use cases. Act as a Business Analyst for transformation initiatives, including scoping, planning, execution, testing, and delivery. Provide data‑driven insights and recommendations to stakeholders based on process performance and AI integration outcomes. Participate in vendor selection, solution design, and implementation of AI/automation tools. Support change management and training during transformation. Document and communicate transformation outcomes and KPIs to leadership. Apply AI tools and prompt engineering to enhance analysis, reporting, and decision‑making. Leverage low/no‑code AI tools to build and deploy AI‑driven solutions for finance and other functional units. Qualifications University graduate in Business Administration, Information Systems, or related field. Minimum 3+ years of related experience, preferably in Business Process Planning, Project Management, IT, Telecommunications. Proven experience in AI/automation Call Center Operations is a definite advantage. Excellent analytical and problem‑solving skills with a focus on data‑driven decision‑making. Strong communication and stakeholder management skills, with the ability to translate business needs into technical requirements. Proficiency in AI tools and prompt engineering (e.g., using AI platforms like ChatGPT, Google Gemini, or others for data analysis, report generation, and process automation). Experience with low/no‑code AI tools (e.g., Microsoft Power Platform, Google AutoML, etc.) or willingness to learn quickly. Good command of written and spoken English and Mandarin. #J-18808-Ljbffr
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Business Analyst
3 days ago
Tsuen Wan, Hong Kong SAR China Gfi World Full timeA global technology firm in Hong Kong is seeking a Business Analyst with over 3 years of IT experience to handle user requirements and system analyses. Key responsibilities include developing BI dashboards, assisting in RPA workflow design, and collaborating with business teams for solutions. Candidates should possess a Bachelor's in Computer Science and be...
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IT Business Analyst — Process Optimization
3 days ago
Tsuen Wan District, Hong Kong SAR China HKR International Ltd Full timeA Hong Kong-listed company is seeking an experienced IT Business Analyst to manage projects and perform detailed requirements analysis. The ideal candidate will have a degree in Information Systems and a minimum of 3 years of relevant experience. Proficiency in Python and SQL is essential, while experience with Microsoft Power Apps is a plus. The company...
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Business Analyst
3 days ago
Tsuen Wan, Hong Kong SAR China Gfi World Full timeResponsibilities Handle enquiries and collect user requirements from different units, and follow-up the analysis within team Analyze and translate conceptual user requirements into system requirements as well as getting the business requirements alignment between business units and IT Develop BI dashboard/reporting for business users Assist in RPA workflow...
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Business Analyst
3 days ago
Tsuen Wan District, Hong Kong SAR China HKR International Ltd Full timeAdd expected salary to your profile for insights The main responsibility of the incumbent is to perform detailed requirements analysis, documentation, project management and user acceptance test. To succeed in this role, you should have a natural analytical way of thinking and be able to explain complex concepts to non-technical users. Responsibilities...
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Senior Business Analyst
5 days ago
Tsuen Wan District, Hong Kong SAR China CatoMind Limited Full timeAdd expected salary to your profile for insights Collaborate with stakeholders to gather, analyze, and document business requirements, translating them into functional specifications for technical teams. Collaborate with internal cross-functional teams and external vendors during the project life cycle Prepare test cases and perform quality assurance testing...
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Expert Business Processes Asia Pacific
5 days ago
Tsuen Wan District, Hong Kong SAR China Dachser Far East Ltd Full timeResponsibilities Ensure and implement the standardisation of processes across the country/branch, ensuring compliance with global and regional standards, i.e. contribute an essential part to the development of an operational blueprint. Validate, monitor and enforce the correct usage of defined global standards, processes and network rules in branches/country...
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APAC Business Process Excellence Lead
5 days ago
Tsuen Wan District, Hong Kong SAR China Dachser Far East Ltd Full timeA leading logistics company in Hong Kong is seeking a Business Process Manager to ensure standardization and compliance with global standards. The ideal candidate should have 3-5 years of experience in business process management, particularly within the logistics industry. Responsibilities include optimizing operations, developing training programs, and...
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(Banking) Senior Business Analyst
5 days ago
Pai Tau Tsuen, Hong Kong SAR China Seamatch Asia Limited Full time(Banking) Senior Business Analyst / Business Analyst Drive and lead user requirement gatherings, diving deep into business needs and recommending impactful, best-practice solutions. Act as the key bridge between users and technical teams, ensuring requirements are clearly defined and flawlessly executed. Transform business requirements into clear, actionable...
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Senior Business Analyst
5 days ago
Tsuen Wan District, Hong Kong SAR China CatoMind Limited Full timeA leading technology firm in Hong Kong is seeking an experienced Business Analyst. This role involves collaborating with stakeholders, preparing test cases, and ensuring the quality of deliverables meets business needs. The ideal candidate will have a Bachelor's degree and over 8 years of experience throughout the software development lifecycle, with...
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Freight Analyst, North
1 week ago
Tsuen Wan District, Hong Kong SAR China UPS Full timeFreight Analyst, North & South Asia District UPS invites applications for Freight Analyst, North & South Asia District. This role supports the North & South Asia District Freight Forwarding Operations Director in overseeing Supply Chain Solutions (SCS) operations across multiple countries. The Freight Analyst contributes to achieving financial and...