Rosewood Hotel Group | Wellness Manager
1 month ago
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Manage and administer all Wellness operations to include, but not limited to, guest service, product quality and innovation, merchandising and revenue generation.
- Collect and analyze current Wellness trends, develop and implement new ideas and drive its innovation under the guidance of the Director of Wellness.
- Monitor and develop team performance by providing supervision and professional development, training and coaching, ensuring that all associates are highly skilled and professional in their approach.
- Ensure the highest standards of service are adhered to with a seamless guest service experience.
- Prepare, recommend and manage the annual budgets, forecasts, marketing plans and objectives.
REQUIREMENTS
- Minimum 7 years’ relevant working experience in sizeable luxury spas or wellness services with at least 3 years in a similar capacity.
- Possess excellent guest service skills, professional presentation and sophisticated interpersonal skills.
- Confident, enthusiastic and motivational.
- Excellent bilingual communication skills.
- Strong sense of business acumen and Wellness market trends with leadership potential.
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