Rosewood Hotel Group | Wellness Manager

1 month ago


hong kong, Hong Kong SAR China Rosewood Hotel Group Full time

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage and administer all Wellness operations to include, but not limited to, guest service, product quality and innovation, merchandising and revenue generation.
  • Collect and analyze current Wellness trends, develop and implement new ideas and drive its innovation under the guidance of the Director of Wellness.
  • Monitor and develop team performance by providing supervision and professional development, training and coaching, ensuring that all associates are highly skilled and professional in their approach.
  • Ensure the highest standards of service are adhered to with a seamless guest service experience.
  • Prepare, recommend and manage the annual budgets, forecasts, marketing plans and objectives.

REQUIREMENTS

  • Minimum 7 years’ relevant working experience in sizeable luxury spas or wellness services with at least 3 years in a similar capacity.
  • Possess excellent guest service skills, professional presentation and sophisticated interpersonal skills.
  • Confident, enthusiastic and motivational.
  • Excellent bilingual communication skills.
  • Strong sense of business acumen and Wellness market trends with leadership potential.
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