Client Services Manager
1 day ago
Avenir Capital is a pioneering investment group dedicated to the strategic integration of traditional finance and digital assets, driving innovation to build a leading financial ecosystem and infrastructure. Through an integrated framework of Investment, Incubation, and Operations, the group focuses on digital asset management, trading and financial service platforms, PayFi infrastructure, and Real World Assets (RWA). About the Role In order to cope with our expansion, we are now looking for high caliber candidates to join us as a Client Services Manager. Being the central point of contact for client relationships, the Client Services Manager will work in close partnership with the marketing and operations teams to drive customer satisfaction. Responsibilities VIP / Institutional account services/ CS background preferred. Handle Telegram, back office tickets, and provide 7*24h online enquiries and email/call replies services to customers. Handle customer enquiries, advices and suggestions via telegram, email or online tools. Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation. Multiple product lines support exp. is preferred, for example futures product, crypto wallet, earn product etc. KYC/KYB exp. is preferred Handle customer complaints, any special cases or ad hoc tasks. Qualifications Bachelor's degree or above. Proficient in written and spoken English & Simplified Chinese (Mandarin). Other languages would be of great advantage, for efficient collaboration with various stakeholders in the company Minimum three year experience in customer service or key account management, preferably in finance or crypto industry. Outstanding recent graduates are also welcome to apply. High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit. Detail-minded and able to take ownership to resolve client issues. Ability to work under pressure, strong communication skills and exceed beyond expectation. Passionate for customer service industry and can accept to work under different work shifts, including night shift, overnight shift. Positive about the crypto industry. Seniority level Associate Employment type Full-time Job function Customer Service Industries Investment Management Referrals increase your chances of interviewing at Avenir Group by 2x #J-18808-Ljbffr
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Client Services Manager
1 week ago
Hong Kong Island, Hong Kong SAR China Impala Services Ltd. Full timeWe are looking for : a detail-oriented Client Services Manager to lead financial publishing projects for listed companies — Annual Reports, IPO Prospectuses, and ESG disclosures — from briefing to final delivery. This is not a junior coordination role focused on passing emails around. You will be the bridge between the client, auditors, designers, and...
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Officer, Client Servicing
5 days ago
Hong Kong Island, Hong Kong SAR China Quality HealthCare Medical Services Ltd Full timeJob Description Handle enquiries and follow up requests from designated clients Work closely with Manager to deliver quality service and sales support to clients Follow up with other Departments to gather data for utilization report Set up/update Online Sign Up/Sign Off Lists Own the Contract Renewal Report of the team with status update Assist in the...
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Client Services Manager
1 week ago
Hong Kong Island, Hong Kong SAR China Fidelity (Far East) Trading Company Limited Full timeClient Services Manager About the Opportunity Job Type: Permanent Application Deadline: 31 January 2026 Job Description Title : Client Services Manager Department : Regional Institutional Service Location : Hong Kong Reports To : Client Services & AML-KYC, Senior Manager, APAC ex Japan Level : Manager We’re proud to have been helping our clients build...
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Client Services Manager
1 day ago
Hong Kong Island, Hong Kong SAR China 475 FIL Asia Holdings Pte Ltd HK Branch Full timeDescription Title Client Services Manager Department Regional Institutional Service Location Hong Kong Reports To Client Services & AML-KYC, Senior Manager, APAC ex Japan Level Manager We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other -...
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Client Services Lead – Financial Publishing
1 week ago
Hong Kong Island, Hong Kong SAR China Impala Services Ltd. Full timeA leading publishing company in Hong Kong is seeking a detail-oriented Client Services Manager to oversee financial publishing projects, including Annual Reports and IPO Prospectuses. In this mid-senior level role, you will coordinate with clients, auditors, and design teams while ensuring compliance with industry standards. Ideal candidates have 3-5 years...
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Assistant Client Service Manager
1 week ago
Hong Kong Island, Hong Kong SAR China Hang Seng Bank Ltd Full timeAssistant Client Service Manager – Private Banking & Trust Services Hang Seng's Private Banking provides bespoke services for high‑net‑worth individuals, offering tailored investment advice, capital solutions, health & protection, and trustee services. As part of this team, you will build close relationships with clients, deliver professional advice,...
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Client Relations Manager
2 weeks ago
hong kong, Hong Kong SAR China MUFG Pension & Market Services Full timeJoin to apply for the Client Relations Manager role at MUFG Pension & Market Services A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified...
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Client Service Manager, FSI
1 day ago
Hong Kong Island, Hong Kong SAR China Claremont Consulting Full timeJob Duties To originate technology services and implementation opportunities for dedicated key account. Support the Client Service Lead to originate, shape and drive winning strategic deals. Work closely with Line of Business, Client Service Unit to sharp and identify client propositions, develop and execute client engagement plans to drive the opportunities...
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Partnerships Senior Manager, Southeast Asia
1 week ago
Hong Kong Island, Hong Kong SAR China Partnerships Senior Manager, Southeast Asia Full timePartnerships Senior Manager, Southeast Asia Collinson is a global loyalty and benefits company. We use our expertise and products to craft customer experiences which enable some of the world’s best known brands to acquire, engage and retain the most demanding and choice-rich customers. In particular, our unique expertise and insight into high earning,...
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Client Relationship Manager
1 week ago
Hong Kong Island, Hong Kong SAR China The Edge Partnership Holdings Limited Full timeClient Relationship Manager - Corporate Services Our client is a reputable global professional services firm looking to hire an experienced client relationship manager within their corporate services team. Key Responsibilities: Portfolio Management: Ensure compliance with government regulations and internal KYC/CDD procedures, maintaining accurate accounts...