Client Services Manager

5 days ago


Hong Kong Island, Hong Kong SAR China Impala Services Ltd. Full time

We are looking for : a detail-oriented Client Services Manager to lead financial publishing projects for listed companies — Annual Reports, IPO Prospectuses, and ESG disclosures — from briefing to final delivery. This is not a junior coordination role focused on passing emails around. You will be the bridge between the client, auditors, designers, and typesetters , ensuring that complex regulatory documents are produced accurately and on time. You will also help us refine our workflows, templates, and systems as we expand into this high-value publishing sector. Ideal candidates come from financial design agencies, investor-relations consultancies, or print/digital production teams serving HKEX-listed clients. You already understand the pace, precision, and confidentiality that the industry demands. Duties and Responsibilities: Manage end-to-end production of Annual Reports, IPO prospectuses, and sustainability reports Coordinate between clients, auditors, lawyers, translators, and design/typesetting teams Prepare project schedules, revision trackers, and proof‑round documentation Ensure compliance with HKEX or SGX formatting, disclaimer, and bilingual‑layout standards Advise management on standard pricing structures, workflow norms, and client expectations in the industry Work with leadership to define and optimize our internal processes for financial publishing Support new business pitches with technical input on turnaround times and production capacities Contribute to the design of templates, style guides, and approval procedures Requirements: Minimum 3–5 years of experience managing financial or regulatory document projects Background in Annual Report, IPO, or corporate‑communications publishing (agency or in‑house) Familiarity with Adobe InDesign workflows and tools such as CtrlPrint, Workiva, or equivalent Understanding of multilingual production (English + Traditional Chinese) and compliance formatting Excellent communication, scheduling, and problem‑solving skills Professional demeanor and proven ability to manage demanding corporate clients Based in Hong Kong or familiar with HKEX/SGX disclosure norms What We Offer: High base salary commensurate with experience Annual salary reviews Opportunity to shape the company’s new Financial Publishing Division from the ground up Career‑growth path toward Operations or Division Head roles A dynamic, international work culture with dedicated publishing and localization professionals Grow with us If you can commit to and live with the following principles, then you are the type of person who will be successful and help our company thrive. Our expectation is that you will take the steps necessary to do what you say you are going to do and be accountable for your actions. In other words, live "Above the Line". Accountability: See it, Own it, Solve it, Do it. Become part of the solution. Respect for others and their feelings. Act now Ask the question: "What else can I do?" Ask the questions: "What coaching do you have for me?" and "What can I do better?" Personal ownership and pride. Show others that you care. Seniority level Mid‑Senior level Employment type Full‑time Job function Business Development and Sales Industries Consumer Services Referrals increase your chances of interviewing at Impala Services Ltd. by 2x Get notified about new Client Services Manager jobs in Hong Kong SAR . #J-18808-Ljbffr



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