CRM Manager
3 days ago
A high end luxury retail group carrying over hundred brands in fashion & beauty Job Description Develop & execute strategic customer communications plan to support key drivers and marketing programs to drive traffic and sales both in-store and online. Develop insights and effective segmentation of our customer database to implement customized Direct‑To‑Customer (DTC) communications with targeted messages & offers to reactivate lapse customers, retain and stimulate spend of existing customers through offers of relevant price point products, commercial drivers and customer experiences. Work with marketing team to plan and execute customer acquisition and prospect conversion programs. Support client teams to plan and elevate the standards of communications and rewards for VIP customer segments. Coordinate with relevant internal teams to obtain all necessary materials for communications planning and broadcast. Work with internal teams and vendors to establish reports on results of communications broadcast after each campaign. Manage relationship and governance of all CRM vendors, including but not limited to broadcast channel vendors, data capture vendors, print production vendors. This includes setting and monitoring KPIs and service levels, establishing workflow processes and regular reviews on service quality with vendors. Manage any request for proposal process when the need arises to source for a new vendor. Job Requirements Degree holder in Marketing or related discipline. Minimum 5 year experience in related field, preferably with luxury retail or retail experience and with CRM or loyalty marketing agency experience. Regional / International exposure will be an advantage. Data and numerically savvy with ability to read and interpret customer analysis reports. Excellent analytical, strong budget management skills. Digitally savvy with focus on digital & mobile communications. Strong team leader with experience of leading team. Excellent co‑ordination, communication and interpersonal skills. Excellent command of English (Strong English copywriting skill will be a bonus - marketing copy). Ability to write and present well good business presentations and proposals. Good command of written and spoken English, Cantonese, and Mandarin. #J-18808-Ljbffr
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– CRM Manager
3 days ago
Hong Kong Island, Hong Kong SAR China GS Consultants Limited Full timeA famous lifestyle retail brand is hiring an energetic and committed CRM Manager to join their well established and still growing team. Main responsibilities: To devise CRM Strategy and manage CRM budget To develop and execute CRM programs to drive customer loyalty To analyze, monitor and maintain customer database for all marketing programs and initiatives....
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CRM Manager
5 days ago
Hong Kong Island, Hong Kong SAR China Leadingnation Full timeResponsibilities Plan, Organize and Execute Marketing campaigns including branding, festive, product launch, content marketing and ad hoc promotions Prepare monthly reports for marketing campaigns results & quarterly trend report analysis Manage CRM Program and work closely with sales team to maximize customer satisfactions by data insights Manage CRM Tools...
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CRM Manager
5 days ago
Hong Kong Island, Hong Kong SAR China Delken Group Limited Full timeOur client is a leading High-tech electronics consumer products company, they invite bright and energetic candidate for the following vacancy: CRM Manager / Assistant Manager Duties Support Senior CRM Manager to design and implement mobile device and consumer electronics team CRM Direct To Consumer (DtC) marketing strategy, focusing on customer retention &...
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CRM Consultant
3 days ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeSystem development, maintenance support and implementation of CRM implementation project for our clients Hands‑on functional design and development on CRM System (Core function, workflow, and Report) and its integration with other interfaces Perform Unit test and SIT Support UAT and bug fixing Prepare Program specification (code reference) Professional...
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CRM Officer
7 days ago
Hong Kong Island, Hong Kong SAR China Jardine Restaurant Group Full timePizza Hut Hong Kong Management Limited is the leading pizza restaurant with over 120 shops and approximately 4,700 employees in Hong Kong and Macau. Pizza Hut is committed to becoming the all‑time favorite, serving pizzas anywhere with a delightful touch. To support our mission and expansion, we are inviting high‑calibre and passionate professionals who...
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CRM & Loyalty Marketing Manager
3 days ago
Hong Kong Island, Hong Kong SAR China Crest Legend Limited Full timeWe are an established hospitality group with multiple successful restaurants in Hong Kong, seeking a commercially driven CRM & loyalty Marketing Manager. This role is ideal for someone with experience in loyalty marketing, CRM, or high-end hospitality who thrives on building customer relationships and driving direct revenue. Key Responsibilities Build and...
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Assistant General Manager
1 day ago
Hong Kong Island, Hong Kong SAR China Hong Kong Executive Search Full timeAbout the job Assistant General Manager (CRM) Company A hospitality brand with an extensive portfolio of properties in Hong Kong. Location Hong Kong Report to Group GM – Corporate Marketing & Communications Responsibilities To be responsible for formulating strategies and implementing programmes for driving customer experience and infrastructure...
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Assistant/ Team Manager
1 day ago
hong kong, Hong Kong SAR China AMOREPACIFIC Full timeDirect message the job poster from AMOREPACIFIC Responsibilities Develop and implement CRM strategies to enhance customer engagement, retention, and lifetime value. Own the customer journey mapping and lifecycle campaigns across email, SMS, app, and other digital channels. Plan, execute, and optimize CRM campaigns including product launches, promotions, and...
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CRM Executive
3 days ago
Hong Kong Island, Hong Kong SAR China GS Consultants Limited Full timeA famous lifestyle retail brand is hiring an energetic and committed CRM Executive to join their well established and still growing team. Main responsibilities: Perform regular data cleaning and maintenance of customer data to ensure the most accurate and valid database for activation and analyses Assist CRM Manager to generate regular dashboard report for...
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CRM Officer
1 week ago
hong kong, Hong Kong SAR China West Kowloon Cultural District Authority Full timeJoin to apply for the CRM Officer role at West Kowloon Cultural District Authority The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment. (This is a fixed‑term...