E-commerce Operations Associate

20 hours ago


Kowloon, Hong Kong SAR China Sidefame Ltd Full time

Responsibilities Product Management: Register and update products on the e-commerce site (descriptions, images, pricing). Customer Support: Handle customer inquiries, returns, and exchanges via email. Logistics Coordination: Communicate with the logistics team to manage shipments, tracking, and delivery issues. Sales Data & Reporting: Assist in analyzing sales data and creating simple reports. Marketing & Promotions: Support newsletters, promotions, and basic SEO optimization for product pages. Operations Support: Create basic manuals for internal processes and improve workflow efficiency. General E-commerce Support: Assist with various tasks to ensure smooth daily operations. Requirements Proficiency in Microsoft Excel and other Microsoft Office tools (Advanced skills preferred) Strong customer service judgment and the ability to ensure customer satisfaction in email communication Ability to efficiently manage multiple tasks with accuracy and attention to detail Passion for fashion and craftsmanship Strong interest in e-commerce and online business Ability to work comfortably in English (both written and verbal) #J-18808-Ljbffr



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