Senior E-Commerce Officer

2 days ago

Kowloon, Hong Kong SAR China Jardine Restaurant Group Full time

Senior E-Commerce Officer / E-Commerce Officer Jardine Restaurant Group (JRG) , a member of the Jardine Matheson Group, is one of the leading food and beverage groups in Asia. Headquartered in Hong Kong, JRG employs more than 25,000 people who share the passion for food, bringing simple joys of food with delightful experience to customers. Our passion, agility and innovation have helped us successfully broaden our portfolio and geographical footprint. The Group operates over 1,000 outlets under the KFC, Pizza Hut, and PHD brands in Hong Kong, Macao, Myanmar, Taiwan, and Vietnam. Responsibilities Support initiatives to grow the customer base and enhance the online customer experience. Regularly update and optimize menu content, ensuring accuracy and relevance through User Acceptance Testing (UAT). Develop engaging content and configure push notifications, while monitoring and analyzing performance metrics to boost user engagement. Collaborate with diverse stakeholders to design, implement, and schedule promotional campaigns and coupon offers. Aggregate and assess change requests from various users, ensuring effective communication and timely implementation. Plan, schedule, and manage app/web banners and splash ads to maximize visibility and interaction. Oversee invoice lifecycle for e-commerce activities, ensuring accurate processing and timely payment. Provide support for daily store operations, resolve challenges, and liaise with vendors for quick solutions. Work closely with internal teams to ensure the timely and accurate execution of digital campaigns and promotions. Participate in special projects and tasks to support evolving business needs. Requirements Bachelor’s degree in Business, Marketing, E-commerce, Digital Marketing, or related field. Minimum of 3 years’ relevant experience in e-commerce, FMCG, or retail. Prior experience in FMCG sales, trade marketing, or e-commerce is an advantage. Hands‑on experience with menu/content management, push notifications, and promotional campaign execution. Excellent knowledge of Excel and Power BI; fast learner of new tools. Passion for data and numbers, with strong ability to interpret insights and make informed recommendations. Demonstrates adaptability and proactive problem‑solving skills. Effective communication skills (oral and written) for collaboration with internal teams and external partners. Skilled in partnership building and negotiation to drive business growth. Excellent organizational and multitasking abilities. Target‑oriented, self‑motivated, and able to take ownership of tasks. Candidates with less experience will be considered for the E-Commerce Officer position. What we need Apply online with your CV and a cover Letter highlighting your experience, skills, and achievements. Jardine Restaurant Group is responsible for ensuring that all personal information collected from each Candidate presented to Jardine Restaurant Group is used for recruitment purposes only and the data collection process is in accordance with all applicable laws and compliant with the Code of Practice. To find out more about Our Businesses and Our People, please visit our website #J-18808-Ljbffr

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