Service Desk

Front Desk Team Leader / Front Desk Service Associate Panda Hotel is a subsidiary of Hopewell Holdings Limited and one of the largest hotels in Hong Kong. We are committed to providing a ‘Home Away from Home’ experience for both guests and staff whom we regard as family. Every one of us believes that people are assets to the Panda Hotel and we always...

A leading IT consultancy in Hong Kong is seeking a Service Desk / Call Centre Engineer. The successful candidate will handle service requests through various channels and provide technical support for IT issues. Ideal applicants should have a diploma in IT, experience in customer service, and solid communication skills in English and Chinese. This role...

Responsibilities Contacting clients to find out the nature of the problem. Traveling to the client’s location or connecting via a remote link. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection...

A leading financial services provider in Hong Kong is looking for a PC Desk Client Service Executive to manage high net worth client relationships. The role involves acting as the main contact for clients, ensuring high standards of service, and facilitating smooth transaction processes. Candidates should possess a Bachelor's degree in business or finance,...

A leading sports retailer in Hong Kong is seeking a Customer Service Assistant to support users at the checkout and service desk area. You will help customers with purchases, process payments, and provide assistance during busy weekends and holidays. The ideal candidate enjoys helping people, is responsible and detail-focused, and can commit to at least two...

A luxury hotel in Hong Kong seeks a professional to handle front desk operations including check-in and check-out procedures. Responsibilities include providing excellent service to guests, assisting with currency exchange, and ensuring data accuracy in hotel systems. Applicants should have a degree in Hospitality Management and at least 2 years of...

A leading sports retailer is seeking a Customer Service Assistant in Hong Kong. This role involves greeting users, assisting with purchases, and supporting the checkout and service desk area. Ideal candidates enjoy helping others, are polite and detail-oriented, and can work at least two shifts weekly, including weekends. Join a dynamic team with a...

A leading hospitality group in Hong Kong is seeking a Front Desk Officer to manage guest room operations and ensure a personalized experience. You will handle guest interactions, manage check-ins/check-outs, and build lasting relationships with customers. The ideal candidate should have a Higher Diploma in Hospitality Management and at least 1 year of hotel...

A prestigious hospitality group in Hong Kong is looking for a Guest Services Supervisor to join their front desk team. The role involves supervising check-ins and check-outs, greeting VIP guests, and ensuring top-notch guest experiences. With a minimum of 3 years in the hotel industry and strong communication skills in English and Chinese, the ideal...

Responsibilities Respond to user inquiries via phone, email, or ticketing system. Troubleshooting: Diagnose and resolve common hardware, software, and network issues. Account Management: Handle password resets, account lockouts, and basic access requests. Device Setup: Assist with workstation, printer, and peripheral installations. Documentation: Log...