Desk side

6 days ago


Hong Kong Island, Hong Kong SAR China Brocent Cloud Service Co., Limited Full time

Responsibilities Contacting clients to find out the nature of the problem. Traveling to the client’s location or connecting via a remote link. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Advising on software or hardware upgrades. Providing basic training in computer operation and management. Completing job reports and ordering supplies. Requirements Higher Diploma or Degree holder in Information Services or related disciplines. 1-3 years' relevant support experience. Spoken English and Cantonese is a MUST. Good command of written and spoken English and Mandarin is a plus. Benefits We have an excellent corporate culture, friendly colleagues, all kinds of benefits, such as Five‑day work per week, Education and Transportation Allowance, Performance Bonus, Overtime pay and so on. Personal data collected will be used for employment‑related purposes only. Company Overview BROCENT ASIA Limited (ABBR. BROCENT) is an IT Managed Service and Solution Provider, and a leading IT Professional Services Provider. BROCENT differentiates its value by delivering responsive service, high technology, wide service coverage and cost efficient IT plan. BROCENT owns 106+ IT service management personnel. Every day the Service Command Center (SCC) and Network Operation Center (NOC) manage over 1,500 certified engineers handling the categorized IT requests, incidents and system alerts about more than 600,000 systems. As an ASIA IT Managed Service Provider, through a unique mode of "Platform + Service", resource supply chain driven by Big Data & AI, BROCENT delivers the IT Support & Maintenance Plan in most Asia countries and cities, and supports customers to improve IT rate of return on investment and reduce the Total Cost of Ownership (TOC). The management framework of BROCENT IT Managed Outsourcing services enables customers to choose the best IT infrastructure after IT assessment and IT audit, which improves operation efficiency and strengthens competitive technology advantages, and enhances IT management efficiency, security and accountability, achieving business management goals and contingency objectives. BROCENT's service team mainly adopt end-to-end IT services infrastructure to support customers in planning, building, supporting, managing, improving and innovating the complete lifecycle of IT infrastructure & system to build measurable and positive IT investment returns with a highly qualified expert team. If you're interested in this role or other IT positions, please send your updated CV to Agnes at #J-18808-Ljbffr



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