Account Manager, Business Development
6 days ago
Job Overview We are looking for an Account Manager to manage a portfolio of insurers by maintaining relationships and exploring new business opportunities. Responsibilities Proactively assess, clarify, and validate customer needs on an ongoing basis. Build and maintain effective relationships with clients to provide the best possible service in a timely manner. Focus on growing and developing existing clients, while generating new business. Act as the key interface between the customer and all relevant departments. Play an integral role in new business pitches and hold responsibility for the effective onboarding of new clients. Develop and achieve sales targets. Maintain high customer satisfaction ratings that meet organizational standards. Work out business plans for all current and opportunity business. Handle client activities in assigned corporate account territory. Manage existing contract retention and explore new opportunities. Maintain good customer relationships through a deep understanding of their needs and company direction, and connect with stakeholders at all levels. Collaborate with teams to provide excellent client support and respond to customer issues. Achieve a high level of customer satisfaction. Work with the Medical team to share customer report analysis and recommendations with clients. Prepare and present quarterly/annual strategic meetings to demonstrate performance, promote client satisfaction, client retention, and upsell opportunities. Prepare and present regular medical service coordination meetings requested by clients. Prepare quotations and tender documents. Complete other ad‑hoc assignments as assigned. Qualifications Degree or higher with a minimum of 4‑5 years of relevant experience (preferred). Background in healthcare, group medical, employee benefits, or insurance is highly preferred. Proven track record in achieving sales targets. Result- and customer-service oriented. Team player who is detail‑minded and able to perform multi-tasking and finish tasks within tight schedules. Independent, well‑organized, self‑motivated with excellent interpersonal, presentation and communication skills. Excellent analytical and negotiation skills. Excellent command of spoken and written Chinese and English; Mandarin skill is an advantage. Proficiency in MS Office. Quality HealthCare Medical Services Limited (QHMS), Hong Kong, became part of Bupa, an international healthcare group, in October 2013. QHMS’s operations span diagnostics, primary healthcare and day‑care specialties. With roots tracing back to 1868, QHMS serves the community through a network of over 1,500 provider service points in the city, including over 100 self‑owned multi‑specialty medical centres and affiliated clinics offering Western Medicine, Traditional Chinese Medicine, Diagnostics & Imaging, Dental, Physiotherapy, Mental Health and Wellness services. QHMS also operates a private nursing agency and is one of the largest providers of healthcare services to corporates in Hong Kong. In 2020, the Group recorded 2.5 million healthcare visits and continues to enhance the quality of its professional services to satisfy customers and patients. Personal data collected will be used for recruitment purposes only. Bupa will be in touch for any opportunities that match your profile. All personal data from unsuccessful applications will be destroyed 24 months from the date of receipt. Full version of the Data Privacy Notice is available upon request. #J-18808-Ljbffr
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