IT Service Desk Officer

6 days ago


Kowloon, Hong Kong SAR China Leadingnation Full time

Job Duties Acting as the frontline IT contact for end users Daily operational control and management of the Incident/Request Process and services fulfillment Ensure all IT incidents and users requests are properly logged, responded and escalated per the pre-defined SLAs. Ensure prompt response and communication to users Track and report the status of all critical incidents to management Develop, review and update the IT SOPs, policies and procedures Coordinate and provide support to IAM users access management Provide Tier 1 support on applications Support the projects of MS patches/releases management, desktops support and PC & printer installations Job Requirement F.5 or above At least 2-3 years' experience in service desk support Work experience in services desk or technical support to handle IT incidents and queries from end-users Good knowledge of MS Office 365 products Full awareness of the IT incidents management workflow and delivery of service desk services Knowledge of tier 1 to 2 IT support in the services desk environment. Proficient in English & Chinese If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to For more job opportunity, please visit our website: The personal information is collected strictly for recruitment purpose only. #J-18808-Ljbffr


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