Service Desk Support

5 days ago

Kowloon, Hong Kong SAR China Function One Computer Services Full time

Service Desk Support (Japanese Speaking) Function One Computer Services was established in 1999. We're a leading IT managed service provider in Asia, offering a wide range of services including MSP (Infrastructure), MRSP (Retail), MSSP (Security) and IOT. We have set up our offices, helpdesk centres and SNOC (Security & Networking Operations Centre) in Hong Kong, Macau, Foshan, Shanghai, Guangzhou, Taipei and Singapore. We have a very energetic and relaxing team and environment. If you want to join an IT company with the expertise and offering of the most holistic solutions and services, where your unique talent and value will be recognized, Function One Computer Services will be your choice. What are you waiting for? Move your career forward and join us b Responsibilities Respond to customer inquiries and handle technical issues via phone, email, and chat in both Japanese and English professionally with appropriate solutions effectively Troubleshoot and resolve hardware and software problems Document and track issues using our ticketing system Collaborate with other team members to ensure timely and effective resolution of customer issues Coordinate with Japan IT team, HQ and other external parties to solve problems Deliver quality customer services to members and other stakeholders Requirements Japanese native speaker in good command of written and spoken English; or Previous experience in a helpdesk or IT support role is preferred Strong problem-solving skills, logical thinking, business mindset and attention to detail Ability to work in a shift environment, including evenings and weekends Excellent communication and interpersonal skills Working exp. in retail luxury industry will be an advantage Interested parties, please click "APPLY NOW" and send detailed resume indicating your expected salary and date of availability. Personal data collected will be treated in the strictest confidence and be used for recruitment related purpose only. #J-18808-Ljbffr

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