Customer Service Lead

A thriving customer service provider in Hong Kong is looking for a Customer Service Manager. You will lead a team to handle inquiries via phone, email, and social media, striving to enhance customer satisfaction and experience. Candidates should have over 6 years of experience in customer service, including supervisory roles. Strong leadership and analytical...

A leading financial institution in Hong Kong is seeking a Branch Service Manager II. The role focuses on managing customer servicing requests and leading a team to achieve excellent satisfaction. Candidates should possess a secondary education and have 2-5 years of experience. Strong service orientation and bilingual capabilities in English and Chinese are...

A leading financial services firm in Hong Kong is seeking a Customer Service Department Manager. This role involves overseeing daily operations, managing client account processes, and leading a team of customer service representatives. The ideal candidate will have over 5 years of experience in the securities industry, excellent communication skills in...

Customer Relationship Supervisor Permanent Lead the Customer Service team in Hong Kong to support both pre‑purchase and post‑purchase activities, ensuring a seamless customer journey. Deliver exceptional service to enhance satisfaction and drive customer retention. Oversee operational processes in line with SOPs and company policies to achieve...

A leading direct sales company is seeking a Customer Service Assistant Manager in Hong Kong to oversee the customer service team and manage relationships with distributors. Responsibilities include answering customer queries, training staff, and ensuring quality service standards. Candidates should have a university degree, 2 years of supervisory experience,...

A leading global company in household equipment is seeking a Customer Service Project Officer in Hong Kong. The role involves leading enhancements in customer service operations across APAC, optimizing order management processes, and driving performance improvements. The ideal candidate will have a degree and at least 3 years of experience in business...

A leading customer service firm in Hong Kong is seeking a motivated Customer Service Project Officer/Senior Officer to enhance customer service operations across APAC. This role involves driving performance improvements, optimizing order management, and integrating data analytics and AI tools. Ideal candidates should have at least 3 years of relevant...

Galaxy Telecom (Hong Kong) Limited, established in 2003, is a leading provider of online B2B services. Our core business involves developing and operating advanced digital platforms that facilitate procurement, bidding, and marketplace transactions between suppliers and corporate clients. Position Summary The Customer Service serves as the primary point of...

A leading logistics company is seeking a Customer Relationship Supervisor in Hong Kong. The role involves leading the Customer Service team to ensure exceptional service, conducting risk assessments, and overseeing operational processes. Candidates should possess a Bachelor's degree and at least 5 years of supervisory experience in customer service,...

Overview Join a leading dental clinic in Hong Kong and be part of a dynamic supportive working environment. We are looking for a customer service manager to play a vital role in enhancing our patient experience and ensuring our services reflect our brand values and reputation. Responsibilities Manage a team of reception officers and customer service...