IT & Telecom Customer Experience Leader

A leading IT & Telecom solutions company in Hong Kong is seeking a Head of Customer Service. This role involves leading a team to enhance customer service quality and initiating business opportunities. Candidates should have over 10 years of experience in consumer service, including managerial experience, and possess strong communication skills in English...

Client Description Regional IT & Telecom solutions provider Job Description Responsible for customer service strategies research and planning as well as service quality analysis Follow up and perform strategy analysis in order to identify service improvement initiatives and uplift overall service qualities Responsible for organizing the customer feedback...

Job Description Working closely with the client’s leaders to develop their digital business through different operational & technology initiatives Lead requirement activities to facilitate elaboration of customer and business user stories Execute testing and facilitating communication across different functional teams Lead change management for both...

Head of Customer Service (IT & Telecom) - IC Client Description Leading IT & Telecom solutions company Job Description Lead a team to deliver quality customer service and initiate business opportunities for potential customers Lead Customer Service team for complaint handling and formulate solution of complaint case settlement and suggest service improvement...

A leading telecom company in Hong Kong is looking for a senior finance leader to oversee a team of 40 finance professionals. The role involves driving financial strategy, overseeing financial reporting and compliance, and collaborating with senior executives to foster business growth. Candidates should possess a university degree in Finance or Accounting, a...

Senior Marketing Manager (AVP) Solutions Marketing, Corporate Marketing – Telecom Client Leading telecom carrier and IT solutions company Job Responsibilities A cross‑functional leader to lead and drive growth and strategy in enterprise solutions. Understand customer needs and liaise with sales and product teams to help solve challenges of enterprises...

Sales Operation Executive (Service Provisioning Team Leader) Responsibilities Perform the service provisioning team for corporate order service provisioning in Springboard and BOM Perform QA check on customer order and profile in the system to ensure it is correctly provisioned Handle VIP and special customers segment’s order provisioning Prepare regular...

Assistant Business Manager, Marketing (Telecom) Client Description Greater China based Telecom carrier Job Description Assist team leader to manage and design the key performance indicators of business workflow and process Coordinate the optimization of workflow with different internal parties Assess, monitor, revisit and analyze the performance of business...

A leading Telecom solutions provider in Hong Kong is seeking an Assistant/Manager for Solutions Consulting to lead customer engagement in the presales cycle. You will be responsible for presales activities, including technical proposals and RFP responses in ICT & Telecom solutions. The ideal candidate has a Bachelor's degree in IT and 3-5 years of relevant...

Add expected salary to your profile for insights Identify and research new market and develop new customer for the unified communications (UC) and SMS Secure business opportunities from prospective customers Establish close and trustful relationships with all customers and vendors, able to build customer loyalty to our service Maintain a strong understanding...