Sales Operation Executive

5 days ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

Sales Operation Executive (Service Provisioning Team Leader) Responsibilities Perform the service provisioning team for corporate order service provisioning in Springboard and BOM Perform QA check on customer order and profile in the system to ensure it is correctly provisioned Handle VIP and special customers segment’s order provisioning Prepare regular activation and staff productivity reports for management review As the focal point of service provisioning team, perform case investigation with related parties including Corporate Account Services, Billing and IT when needed Shift duty may be needed / either 9‑6 pm or 11‑8 pm Supervise the service provisioning team handling daily corporate order service provisioning in iFE and BOM Perform job dispatching to the team staff based on skill set and workload Prepare team resource planning and roster subject to the business need and for special projects As a trainer to train new staff and existing staff for any new product, service plan, and system feature launch Provide user requirement to the system enhancement projects and perform UAT when necessary Shift duty may be required / either 9‑6 pm or 11‑8 pm Requirements Higher Diploma in business administration or related (or higher diploma or above) Minimum 4 years experience in order processing and logistic arrangement (or 4 years relevant working experience in service provisioning or order fulfillment in Telecom or IT field) Knowledge of order management system and/or service provisioning system Working experience in Telecom or IT companies is preferred Project coordinator experience is an advantage Good interpersonal and communication skill At least 2 years experience in supervisor role Training experience is an advantage #J-18808-Ljbffr



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