Prada Group | Digital Clients Services Advisor

1 week ago


hong kong, Hong Kong SAR China Prada Group Full time

As a member of the Digital Customer Service team, the candidate shall support the team in providing excellent Customer Service, building exceptional clienteling relationships with our customers, and driving sales business across Asia Pacific through different contact channels.

Responsibilities

  • Supporting customers from various APAC countries with multi-languages via various channels (Telephone, Livechat, Social Network, Email, etc.);
  • Understanding customers’ needs, preserving and resolving any service/product related issues;
  • Providing assistance for customers during their E-commerce purchase process and aftersales support;
  • Communicating and liaising with internal parties to provide the most efficient method to solve customers’ issues;
  • Carrying out any additional duties as directed by the management team when necessary;
  • Executing client outreach initiatives and driving sales through effective clienteling practices.

Key Requirements

  • 1+ years experience in Customer Service or have any fashion-related qualification or experience.
  • Proven selling and clienteling skills.
  • Fluent in both verbal and written skills in English, Mandarin, and Cantonese.
  • Strong multi-tasking and computer skills with experience in dealing with customers.
  • Able to work collaboratively.
  • Excellent analytical and problem-solving skills.
  • Able to work in shifts and weekends/public holidays.
Seniority Level

Entry level

Employment Type

Full-time

Job Function

Customer Service and Sales

Industries

Retail Luxury Goods and Jewelry

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