Prada Group | Digital Clients Services Advisor
1 week ago
As a member of the Digital Customer Service team, the candidate shall support the team in providing excellent Customer Service, building exceptional clienteling relationships with our customers, and driving sales business across Asia Pacific through different contact channels.
Responsibilities
- Supporting customers from various APAC countries with multi-languages via various channels (Telephone, Livechat, Social Network, Email, etc.);
- Understanding customers’ needs, preserving and resolving any service/product related issues;
- Providing assistance for customers during their E-commerce purchase process and aftersales support;
- Communicating and liaising with internal parties to provide the most efficient method to solve customers’ issues;
- Carrying out any additional duties as directed by the management team when necessary;
- Executing client outreach initiatives and driving sales through effective clienteling practices.
Key Requirements
- 1+ years experience in Customer Service or have any fashion-related qualification or experience.
- Proven selling and clienteling skills.
- Fluent in both verbal and written skills in English, Mandarin, and Cantonese.
- Strong multi-tasking and computer skills with experience in dealing with customers.
- Able to work collaboratively.
- Excellent analytical and problem-solving skills.
- Able to work in shifts and weekends/public holidays.
Entry level
Employment TypeFull-time
Job FunctionCustomer Service and Sales
IndustriesRetail Luxury Goods and Jewelry
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