Customer Journey

Assistant Vice President, Customer Journey and Engagement We are currently seeking a high‑caliber professional to join our team as an Assistant Vice President, Customer Journey and Engagement (13718). In This Role You Will Boost HSBC Business Go (BG) platform traffic by preparing, publishing, and maintaining articles and content relevant to SMEs;...

Job Description - Analyst, User Experience Journey, Journey & People Transformation, Technology & Operations (WD78235) Job Description Analyst, User Experience Journey, Journey & People Transformation, Technology & Operations - ( WD78235 ) Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient...

A large organization in the insurance industry is seeking a Business Analyst who will support digital strategy and design user journeys. Candidates should have at least 5 years of experience in the field, particularly within insurance firms. The role involves collaboration with cross-functional teams, documentation of business needs, and scenario planning...

A leading international bank in Hong Kong is seeking a Digital Business Analyst for a 12-month contract to manage digital requirements for card-related projects. The successful candidate will work with product owners and various stakeholders to gather requirements, conduct impact analyses, and ensure deliverables meet customer expectations. Candidates should...

A logistics services company in Kowloon Tong is seeking a Customer Experience Executive to provide exceptional service to clients. This full-time position requires at least 2 years of customer service experience, strong communication skills in English, Mandarin, and Cantonese, and proficiency in Microsoft Office. You will handle inquiries, manage tasks, and...

Our client is a fast-growing cross-border eCommerce solutions provider, offering end-to-end logistics, warehousing, and fulfillment services to global brands and online retailers. With a strong presence across Asia and international markets, they are committed to delivering seamless customer experiences and operational excellence. Position Overview: They are...

Customer Relationship Supervisor Permanent Lead the Customer Service team in Hong Kong to support both pre‑purchase and post‑purchase activities, ensuring a seamless customer journey. Deliver exceptional service to enhance satisfaction and drive customer retention. Oversee operational processes in line with SOPs and company policies to achieve...

A leading automotive distributor in Hong Kong seeks a Brand Ambassador to join their Shatin EV Centre team. The role involves promoting and developing sales for brands like Toyota and Maxus, ensuring excellent customer service throughout the sales journey. Candidates should have at least 2 years of sales experience in the automotive industry, strong...

Responsibilities Deliver pre‑authorization results to members and handle inquiries throughout the pre‑authorization process in a professional and timely manner. Address members’ enquiries in the pre‑authorization and claims details effectively and maintain satisfactory quality of customer service. Provide, collect and manage customer data in full...

Add expected salary to your profile for insights We’re partnering with top-tier corporates in banking, insurance, telecommunication and hospitality to recruit for multiple supervisory positions across Hong Kong. About the role: We are seeking a visionary and customer-focused General Manager to lead our Customer Experience strategy. This role is critical in...