Customer Services Manager, Venue Operations
18 hours ago
Customer Services Manager, Venue Operations (Performing Arts) The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment. Responsibilities Managing a frontline operation team and acting as Duty Manager during day‑to‑day operation, including emergency handling. Delivering guest experience of the highest standard and handling venue operations with frontline team members. Communicating and managing relationships with hirers to support their shows and events logistics planning and execution. Coordinating with Artistic, Technical and Production teams of the Performing Arts Division as well as across other departments for venue operation logistics, event planning and execution. Assisting in the development and implementation of customer experience strategy. Assisting in the preparation of operation procedures and guidelines. Managing and ensuring staff efficiency of frontline operation team including the casual labour pool. Performing any duties from time to time as reasonably assigned by the Authority. Qualifications Possess a recognised university degree in Hospitality, Tourism, Performing Arts or equivalent. Have 5 years of relevant experience, of which at least 3 years in a supervisory position. Have good knowledge of front‑of‑house operation. Possess a customer service mentality. Be required to work in both outdoor and indoor environments and on shift according to the duty roster assigned, including weekends and public holidays. Be proficient in written and spoken English and Chinese. For interested parties, please submit your application with a detailed CV on or before the application deadline. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until the post is filled. Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep the confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications to be unsuccessful. All related information will be kept for up to 24 months and all personal data will be destroyed thereafter. West Kowloon Cultural District (WestK): WestK is one of the largest and most ambitious cultural hubs in the world and Hong Kong’s new cultural tourism landmark, spanning 40 hectares alongside Victoria Harbour. WestK comprises a mix of landmark arts and cultural facilities, including world‑class museums M+ and the Hong Kong Palace Museum, intricately designed performing arts venues such as the Xiqu Centre and Freespace, the 11‑hectare Art Park with a waterfront promenade, and the upcoming WestK Performing Arts Centre. #J-18808-Ljbffr
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Customer Services Officer, Venue Operations
1 week ago
Kowloon, Hong Kong SAR China West Kowloon Cultural District Authority Full timeCustomer Services Officer, Venue Operations (Performing Arts) The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment. (This is a fixed-term contract position of 2-year...
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Venue Operations Manager — Performing Arts
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kowloon, Hong Kong SAR China West Kowloon Cultural District Authority Full timeA major cultural organization in Hong Kong is seeking a Customer Services Manager for Venue Operations in Performing Arts. This role involves managing a frontline team to ensure excellent guest experiences and overseeing logistics for events and shows. Candidates should have a recognized degree in relevant fields, significant supervisory experience, and...
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Kowloon, Hong Kong SAR China West Kowloon Cultural District Authority Full timeA cultural district authority in Hong Kong is seeking a Customer Services Officer for Venue Operations in the Performing Arts. The position involves providing exceptional customer service, managing event operations, and supporting show usher services. The ideal candidate must have a higher diploma, 1-2 years of relevant experience, and be proficient in both...
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