Manager, Customer Insights

3 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Global Sources Full time
Manager, Customer Insights & Community Development

JOB OBJECTIVES

This position is responsible for tirelessly endeavoring to generate actionable quantitative insight on customer (Supplier and buyer sides) and B2B trade, to derive better understanding of customers of different market segments, to drive proposition design on customer experience, customer lifecycle management, product synergies, and insight generation to drive company business opportunities and ultimately leverage business growth.

KEY RESPONSIBILITIES

  • Dive deep into complex business problems and translate them into concrete hypotheses and analysis requirements;
  • Analyze and consolidate findings to derive customer insights from internal database and external big data platforms including E-commerce platforms, social media, and any other relevant sources;
  • Deliver large and complex studies and analysis, from scoping, designing methodology, collecting to analyzing data, and presenting recommendations to senior management;
  • Segmentate customer database, be the subject matter expert for customer insight data, and proactively communicate customer research findings to cross-functional teams;
  • Assessment of opportunities, customer insight and keeping up to date on cutting-edge research methods and related innovations;
  • Skillfully manage large-scale and cross-functional marketing research initiatives to help address key business needs;
  • Work closely with Marketing teams and Sales BU heads, Product Development team, and Customer Service team to foster a culture of applying data & insight-driven culture in decision making;
  • Understand business stakeholders' needs through strong collaborative relationships.

REQUIREMENTS

  • Bachelor degree preferably in Statistics, Marketing, Business Administration, Economics Psychology, Social Sciences or Sociology
  • A minimum of 5 years of experience working with large datasets and on large-scale analytical projects is required, preferably with a minimum of 2 years of experience in a B2B environment and 3 years of managerial experience.
  • Customer focus to improve customer lives, and analytical problem solver with an eye for detail
  • Able to form insightful observations from various primary and secondary data and communicate clear, actionable business implications
  • Expertise with the latest customer research across both qualitative and quantitative methodologies and techniques (e.g. customer segmentation, brand tracking, pricing, packaging, advertising, concept product testing, focus groups, ethnographies, decision journey, market sizing, NPS/customer satisfaction, etc.)
  • Familiarity and comfort with updated BI/data analytics tools
  • Advanced use of Microsoft PowerPoint, Excel, and Word
  • Ability to extract, interpret, and easily communicate data and trends
  • Demonstrated analytical and problem-solving skills and ability to manage multiple priorities
  • High energy, can-do attitude, and ability to deliver high-quality output to fast-paced deadlines
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Marketing and Management

Industries

Information Services and Events Services

#J-18808-Ljbffr

  • Customer Insights Manager

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Global Sources Full time

    Job DescriptionWe are seeking an experienced Customer Insights Manager to join our team at Global Sources. The successful candidate will be responsible for driving business growth by leveraging customer insights and data-driven decision making.

  • Customer Insights Specialist

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bitget Full time

    As a Customer Insights Specialist, you will play a crucial role in providing valuable insights to company executives by analyzing customer service data. You will be responsible for building, optimizing, and monitoring data, and developing and tracking operational goals for the Customer Service department.Main Responsibilities:Design and enhance data...

  • Senior Data Analyst

    6 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    At DBS Bank, we are committed to delivering exceptional customer experiences that exceed our customers' expectations. We are seeking a skilled Senior Data Analyst - Customer Insights to join our team in Hong Kong.About the Role:We are looking for a highly motivated and analytical professional to assist businesses in understanding market environments and...

  • Marketing Manager, Insights Consulting

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Customer Value...

  • Customer Service Insights Expert

    6 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China GT Ecom Full time

    The RoleWe are seeking a full-time Data Analyst for Customer ExperienceResponsibilitiesAnalyze customer service data to identify trends and areas for improvement.Develop and maintain dashboards tracking key performance indicators (KPIs) via Looker Studio and Power BI.Provide actionable insights to enhance service efficiency and quality.Identify gaps in...

  • Data Insights Strategist

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Transforming Business Through Customer-Centric Decision MakingWe are seeking a highly skilled professional to join our team as a Marketing Manager, Insights Consulting. In this role, you will be responsible for leading the generation of actionable customer insights that drive business growth and development.Key ResponsibilitiesBe the Voice of Customer and...

  • Data Insights Manager

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

    Job DescriptionWe are looking for a highly skilled Business Analysis Executive to join our Customer Service, Call Centre team. As a key member of our team, you will analyze business data to identify trends and insights that drive business decisions. You will also prepare reports and dashboards to track business performance and collaborate with...

  • Customer Value Management Expert

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Pioneering Cross-Region Customer ProgramsWe are looking for an experienced Marketing Manager, Insights Consulting to join our team. As a key member of our team, you will be responsible for developing and pioneering cross-region customer programs that drive business growth and development.Key ResponsibilitiesBe the Voice of Customer and inform market dynamics...

  • Retail Data Insights Manager

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Airport Authority Hong Kong Full time

    Job OverviewAt Airport Authority Hong Kong, we are seeking a highly skilled and experienced Retail Data Insights Manager to join our team. This is an exciting opportunity for a professional who can leverage data analytics to drive business growth and improve customer experience.

  • Data Insights Strategist

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China HKBN Full time

    About HKBN">We are a leading digital entertainment and telecommunications service provider in Hong Kong, serving over 1.5 million customers.As our business continues to grow, we need an experienced professional to lead our data analytics efforts and drive business growth through customer insights.About the Job: Data Insights Strategist - Digital and Data We...

  • CRM Data Insights Manager

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Projob21 Ltd. Full time

    Career Opportunities at Projob21 Ltd.Projob21 Ltd. is a leading provider of innovative business solutions, seeking a highly skilled and experienced CRM Data Insights Manager to join our team. In this role, you will be responsible for providing critical insights and recommendations to drive customer acquisition and retention strategies.Key...

  • Data Insights Lead

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China SleekFlow Full time

    About UsSleekFlow is a thriving SaaS startup that has gained global recognition thanks to the support of renowned investors like Alibaba Entrepreneurs Fund and Tiger Global. Our mission is to develop the next generation of Conversational AI, empowering customer interactions across all channels.You will have the opportunity to thrive alongside the company...

  • Research and Insights Specialist

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China PROJCT Full time

    PROJCT is a multidisciplinary network and venture studio dedicated to building better experiences and culture for all. We are on the lookout for a Research and Insights Specialist to join our growing team. As a key player in our community-building efforts, you'll help manage our client's Voice of the Customer community, fostering engagement and gathering...

  • Manager, Business Insights

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Aircraft Engineering Company Limited Full time

    Select how often (in days) to receive an alert: Manager, Business Insights & Development (BM) Date: 4 Mar 2025 Location: Airport area, HK Company: Hong Kong Aircraft Engineering Company Limited The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our customers to...

  • Data Insights Manager

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Tbwa ChiatDay Inc Full time

    Tbwa Chiat/Day Inc. is a leading Investment bank looking for a Data Analyst to support one of its ecosystem projects.In this role, you will lead the team in embedding business intelligence practices across the organization.You will drive cross-functional collaboration and foster shared learnings.You will identify strategic opportunities leveraging...

  • Analytics & insights manager

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Standard Chartered Life And Careers Full time

    Support Businesses strategy from data insights in order to achieve business initiative and elevate clients experience. Focus on WRB Products performance analysis, support business model evaluation of strategic initiatives. RESPONSIBILITIESCollaboration with WRB business stakeholders to provide data insight analytic support in setting data driven strategy and...

  • Senior Customer Success Manager

    6 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China LinkedIn Full time

    Company Description LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational...

  • Customer Data Analyst Manager

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China HKBN Full time

    About HKBN">We are a leading digital entertainment and telecommunications service provider in Hong Kong, serving over 1.5 million customers.As our business continues to grow, we need an experienced professional to lead our data analytics efforts and drive business growth through customer insights.About the Job: Data Insights Strategist - Digital and Data We...

  • Customer Success Manager

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China TransUnion Full time

    About the Role: We are seeking a highly skilled and experienced professional to join our Member Engagement and Support team as a Customer Success Manager. This role will be responsible for providing excellent customer support, ensuring client satisfaction, and collaborating with other departments to deliver a seamless member experience. About Us: TransUnion...

  • Customer Success Program Manager

    6 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China LinkedIn Full time

    We're looking for a skilled Customer Success professional to join our team as a Senior Customer Success Manager. In this role, you'll work closely with sales partners to ensure our customers achieve significant returns on investment (ROI) and drive business success with our Hiring Solutions.">About the RoleYou'll be responsible for partnering with various...