Deskside Support Lead — IT Helpdesk

SW9846 |12 Aug 2019 IT User Support (Helpdesk Support / Deskside Support)Troubleshoot hardware, software, networking and configuration problems in PCs Provide on time support to end users Install and configure PC hardware / software Support desktop software application and email system Trouble shoot PC related devices and escalate problem if needed Diploma...

SW8084 |24 Nov 2020 Helpdesk / Deskside Support Provide first-line support for all IT incidents, resolve application system and IT infrastructure related failures Responsible for PC desktop equipment procurement, delivery, installation and setup Provide end-user support on hardware, software, server and networking related issues Provide helpdesk and remote...

A consulting firm in Hong Kong is seeking a Helpdesk / Deskside Support professional to provide first-line IT support for incidents and hardware issues. Responsibilities include resolving application failures, supporting desktop equipment, and providing end-user assistance on hardware and software. Candidates should have at least a diploma in Computer...

A dynamic IT consulting firm in Hong Kong is seeking a Helpdesk and Deskside Support Engineer, offering a competitive salary package and a vibrant work environment. Responsibilities include providing IT helpdesk support, coordinating with stakeholders, and offering technical assistance for desktop PCs. Ideal candidates will have a diploma in IT, 1-2 years of...

A leading consulting firm in Hong Kong is seeking a Senior Deskside Engineer to provide tier 1 and tier 2 IT support to end users. You will be responsible for troubleshooting Windows products, coordinating with service providers, and overseeing the Helpdesk team. The ideal candidate has at least 4 years of IT experience, including 2 years in level 2 user...

A consulting firm in Hong Kong is seeking a Helpdesk and Deskside Support Engineer. This role requires providing frontline helpdesk support for IT-related issues, along with first tier troubleshooting and coordination with internal and external parties. Applicants should have a diploma in Information Technology, with three years of experience preferred. The...

Job Reference SW8680 | 31 Jul 2024 – Helpdesk and Deskside Support Engineer (18-25k) Responsibilities Perform IT helpdesk frontline support (On-site, Phone, E-Mail, etc). Technical Support for Desktop PCs – both Software and Hardware. Coordinate with internal and external parties. Assist in performing any other IT duties as assigned by supervisors....

SW8103 | 20 Jan 2021 Assistant Service Delivery Manager (Helpdesk/Deskside) Responsibilities Manage APAC EUS service performance (primary-Deskside support), SLA, CSAT, EUS Compliant, etc. Able to work with client project and architecture team to enable country Deskside support team to support EUS application launch Monitor, control and support service...

SW9528 |25 Aug 2018 Responsibilities Application Support Independently carry out incident investigations, root cause analysis, preventive measures with internal and external teams Preparation and Review of Incident/Management Report Handle Ad-hoc short term projects from Manager Deskside Support Provide immediate end-user support and trouble shooting on IT...

SW8598 |17 Jan 2024 Helpdesk and Deskside Support Engineer (30-40k / No OT)Provide frontline helpdesk support on IT-related issues through to a ticketing system. Familiar in O365 support. Perform first tier troubleshooting with on-site and remote tools. Coordinate with internal and external parties. Be responsible for drafting technical documents. Assist in...