Sea Logistics Operational Key Account Manager

Sea Logistics Operational Key Account Manager Add expected salary to your profile for insights When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine. You will be part of our Operational Key Account Team and drive Operational Excellence + Process Improvements to maximize satisfaction of our Key Customers. How you create impact Your main goal is to manage Customer expectations and to fulfill our Customer Promise. To establish + maintain customer relationships; engage in regular contact to facilitate better understanding of customer needs, establish trust and serve as escalation contact. To clarify, negotiate if needed, and formalise operational requirements with our customer. To increase customer satisfaction and loyalty through design and implementation of customer‑specific solutions. To facilitate new business by acting as a subject matter expert on our service offerings and operational capabilities. To serve as a facilitator and single point of contact for implementation of new business, joint projects or any other customer requests not directly related to immediate day‑to‑day operations. To identify operational risks and ensure all relevant parties are informed. To act on customers behalf respective to articulating needs and requirements to the greater Kuehne + Nagel operational organisation. To create and maintain the MOP (for global roles) and support countries with local SOP definitions. To support set up in our operational systems and process automation. To negotiate and formalise customer Key Performance Indicators in cooperation with GKAM and Operational Management. To facilitate development of reports for KPI measurements and monitoring of operational performance. To analyse root causes of non‑performance and drive internal operational improvements. To develop and present data related to KPI performance, projects and any other relevant operational matters during customers Business Reviews on global level as required; assist GKAM in preparation of Business Review presentations. What we would like you to bring You have a profound knowledge of our operational processes + systems and are experienced in Sea Logistics. You are able to work independently and self‑organised with flexibility to adapt and re‑arrange priorities depending on customer requirements. You will be successful in this role because of your strong customer‑ and solution‑oriented mindset and your communication skills; these are the key attributes we are looking for. What's in it for you As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application. Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid. Unlock job insights AI Job match analysis Salary match Number of applicants Your application will include the following questions: Which of the following statements best describes your right to work in Hong Kong? What's your expected monthly basic salary? How many years' experience do you have in the logistics, freight & delivery services industry? Do you have freight forwarding experience? To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage. Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr