IT Support Specialist — On-Call Helpdesk

Helpdesk & Application Support Specialist (Shift Work with On-Call Standby) Add expected salary to your profile for insights Provide 1st and 2nd line technical support for server hardware, applications, and network systems. Perform troubleshooting, incident investigation, and resolution in collaboration with cross-functional teams. Manage system...

A prominent financial services provider located in Hong Kong is seeking a Helpdesk & Application Support Specialist to provide technical support for server hardware and applications. The role includes troubleshooting and incident resolution and requires knowledge of financial market operations. Candidates should have at least a diploma in Computer Science/IT...

SW9571 | 16 Nov 2018 Helpdesk Support Specialist Provide on-time 1st tier technical support to end‑user via phone and email Log all reported technical enquiries and escalates to 2nd tier support if needed Perform remote IT troubleshooting and quick fix according to user’s request Diploma or above in Information and Technology or other related disciplines...

A multinational IT solutions provider is seeking a Helpdesk Support Officer in Hong Kong. The role involves system maintenance, troubleshooting software and hardware issues, and providing end-user support. Candidates should have a diploma in Computer Science or related fields, with 2-3 years of experience in helpdesk support. Strong communication skills in...

A global investment firm is seeking an IT Helpdesk Support professional in Hong Kong. The role focuses on providing first-level technical support, troubleshooting hardware and software issues, and ensuring user satisfaction. Candidates should have 1-2 years of experience in IT helpdesk or technical support, preferably within the banking sector, along with...

SW8084 |24 Nov 2020 Helpdesk / Deskside Support Provide first-line support for all IT incidents, resolve application system and IT infrastructure related failures Responsible for PC desktop equipment procurement, delivery, installation and setup Provide end-user support on hardware, software, server and networking related issues Provide helpdesk and remote...

SW9310 | 22 May 2017 Helpdesk Engineer / Desktop Support Engineer Responsibilities Providing helpdesk support, remote support and troubleshooting Ability to assist in reporting, inventory and building and upgrade desktop devices. Take responsibility for call resolution, track and see-through to issue resolution. Problem management with service partner. Be...

SW9302 |26 Apr 2017 Desktop / Helpdesk Support EngineerSupporting around 300+ users. Providing Helpdesk support, Remote support and troubleshooting for End-users. Ability to assist in Reporting, Inventory and Building and Upgrade Desktop devices. Problem Management with Service partner. Be able to receive and respond to incoming calls, and/or e-mails...

A government service provider is seeking a Helpdesk and System Support Specialist in Hong Kong. The role involves providing on-site and remote support to users, performing hardware/software installations, and offering first-tier helpdesk service. Candidates must have experience with MS Windows systems and be familiar with client service. This is a full-time...

SW9302 |26 Apr 2017 Desktop / Helpdesk Support Engineer Supporting around 300+ users. Providing Helpdesk support, Remote support and troubleshooting for End-users. Ability to assist in Reporting, Inventory and Building and Upgrade Desktop devices. Problem Management with Service partner. Be able to receive and respond to incoming calls, and/or e-mails...