Shift-Work Helpdesk

SW8495 |16 May 2023 Helpdesk Support Engineer (Evening Shift)Provide frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system. Perform first tier troubleshooting with remote tools. Coordinate with internal and external parties. Be responsible for drafting technical documents. Assist in performing any other IT...

Helpdesk & Application Support Specialist (Shift Work with On-Call Standby) Add expected salary to your profile for insights Provide 1st and 2nd line technical support for server hardware, applications, and network systems. Perform troubleshooting, incident investigation, and resolution in collaboration with cross-functional teams. Manage system...

Helpdesk Support (Overnight) Provide frontline helpdesk support on IT‑related issues through omni‑channel and log cases to a ticketing system Coordinate with internal and external parties Assist in performing any other IT duties as assigned by supervisors Working Location: Kowloon Bay Requirements DSE or above in Information Technology or related...

A consulting company based in Hong Kong is seeking a Helpdesk Support Engineer for the evening shift. The role involves providing frontline helpdesk support, troubleshooting IT-related issues, and coordinating with various parties. Candidates should have a diploma in IT, one year of customer service experience in the IT field, and good skills in both English...

Regional IT services and solutions provider Job Description Shift duty is required, where necessary (helpdesk operation from 08:00 to 21:00) Responsibilities Provide first line helpdesk support to customers or end users (both internal and external) Handle and resolve customer issues in an efficient and professional manner. Supervise helpdesk team and ensure...

A leading consulting firm in Hong Kong is seeking a Helpdesk Support staff for overnight shifts. The role focuses on providing frontline support for IT-related issues and coordinating with various parties. Candidates should have at least a DSE in Information Technology or related disciplines and experience in customer service within the IT field. Good...

Sustain the Tier-1 hotline operation to fulfill customer contract requirement and scope of work. Maintain a positive attitude while leading a team of around 7+ more service agents in an efficient and productive manner. Fulfill all contract scope and ensure sure all overcharges have been arranged on-time. Take shift duty and Adhoc services when necessary....

SW9344 | 13 Jul 2017 Technical Officer (Shift Operation) Responsibilities Conduct customer’s Network and Server equipment surveillances, troubleshooting and maintenance. Conduct remote configuration change and update documentation for customer’s network equipment. Conduct adhoc and emergence changes on network equipment configuration when required....

A leading consulting firm is seeking a Helpdesk Support Engineer for overnight shifts in Hong Kong. The role involves providing frontline support for IT-related issues, logging cases, and coordinating with various parties. Candidates should possess a diploma in IT, ideally with one year of customer service experience in the IT field. Proficiency in English...

Diploma or Degree Holder in Computing or related study with 2+ years experience onsite Helpdesk Support / Customer Service support. Professional Certificates Holder of ITL v3 / MCSE is an advantage. Experience & well trained to handle onsite Field Engineering Services on IT related field. Familiar with general PCs / Desktop backup and restore application and...