Rosewood Hotel Group | Butler Services Manager
15 hours ago
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Oversee the daily operation and performance of the butler team
- Observe guest preference and habits, anticipate their needs by providing unparalleled hospitality, from an effortless arrival and departure experience in a gracious and polite manner
- Review arrivals and departures for accuracy and completeness, prepare daily operation reports and review butler checklist
- Monitor and manage team performance by providing supervision and professional development, counselling and coaching
- Review and update the departmental SOPs with approval of the Director of Butler Services
- Update the guest preference, feedback and comments on to the guest profile section
REQUIREMENTS
- Minimum 5 years’ relevant working experience in a sizeable luxury hotel in similar capacity
- Commit and passionate in delivering personalized guest service, anticipatory with a keen eye for detail
- Proven managerial abilities in people management, strategic planning and decision making
- Ability to build rapport quickly and maintain guest relationships
- Excellent command of spoken English, Cantonese and Mandarin is a must. Any additional languages will be valuable
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