Customer Success Executive
1 week ago
About Total Loyalty Company...
Total Loyalty Company (TLC) is looking for a person to join our team to help look after our growing base of clients, as a client success person. We help companies in Hong Kong create happy and healthy workplaces We are a multi-award winning and industry pioneer HR agency in the field of staff engagement and corporate wellness solutions in Hong Kong. We do this through our unique mix of staff events, perks, content, and digital solutions.
Looking for you to join our team…
Are you a person with a few years of experience in managing clients, looking to develop and grow your skills, and have an interest in helping companies have happy and healthy workplaces? Do you have an interest in corporate wellness and engagement programs and seeing them deliver tangible results?
For this role, you will be a self-starter to manage a group of 10+ clients:
- Understand each client's needs and help work out the best ways to engage and interact with the employees to provide them with a happy and healthy workplace.
- Be pro-active and creative in coming up with solutions for clients.
- Engage with all levels within a client organization.
- Help plan and arrange staff activities for clients, working with our in-house events team.
- Develop and manage relationships with internal and external stakeholders.
- Perform ad-hoc work or projects if necessary.
We like you to have...
- Minimum 2 years working experience in client management, especially being able to demonstrate ability to manage the needs of multiple accounts at the same time.
- Experience in event planning.
- Able to demonstrate the ability to present ideas, write proposals, and communicate with all levels of employees within a client.
- Creative thinking for idea generation and problem-solving.
- Fluent in Cantonese and English.
- A good team player with good communication and leadership skills.
It would be a bonus if you also have...
- Copywriting and word processing in Traditional Chinese.
- Ability to converse in Mandarin.
- Immediate availability is preferred.
- Enjoy life and have fun - and bring that to the workplace
This role is more of a junior/medium experience position - monthly salary range is around $22.5 - $28.5k and we do offer an all-round total remuneration package (e.g. Flexible working hours, Birthday Leave, Mental health leave, and office massage, etc.) to the right candidate.
Seniority LevelEntry level
Employment TypeFull-time
IndustriesHuman Resources Services
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