Manager, Claims
2 days ago
Lead the Claims team to handle all types of claims from clients (e.g. death, CI, hospitalization, accident claims, etc.) and achieve our commitment of claims turnaround time. Monitor and evaluate the performance of claim assessors and provide technical training and coaching to them. Review guidelines, manuals, service standards and workflows in relation to claims. Ensure all team members follow the related guidelines, manuals and workflows so that they meet the service standards and enhance the smoothness of daily claims operations. Evaluate and approve all types of claims applications with the assigned authority. Handle claims complaints received from client and regulator such as ICB. Perform investigations of suspicious/fraudulent claims and ensure timely reporting to the Management. Participate in product development, comment on product features, suggest possible product features to Product Development team from claims perspectives. Provide comments on user requirements in relation to claims. Conduce Quality Assurance review to maintain good quality for claims settlement. Review and update claims forms to enhance the customer experience. Deliver training to agents and staff of other departments in claims area if necessary. Ensure timely reporting of Claims related KRI to Risk. Prepare claims statistics for the Management. Communicate with reinsurer on claims cases handling and seek for their support when necessary. Assist in reviewing reinsurance treaty for claims section to ensure the claims benefit is well defined. Job Specification Academic & Professional Qualifications: Degree Holder. Fellow, Life and Management Institute (preferred). Associate Life and Health Claims. At least 8 years of Life and Medical claims assessment experience. At least 3 years in managing the Claims department. Proficiency in English and Chinese; Fluent in Mandarin would be an advantage. Strong customer-oriented mindset and skills. In-depth knowledge in life insurance. Effective communication skills and high level of integrity. We offer attractive remuneration, discretionary performance bonus and group medical insurance to the right candidate. Interested parties please send your full resume with date of availability, present and expected salaries to us via JobsDB. All personal data collected will be treated in strict confidence and will only be used for recruitment related purpose. Sheung Wan, Central and Western District, HK #J-18808-Ljbffr
-
Claims Officer
6 days ago
Hong Kong Island, Hong Kong SAR China China Taiping Insurance (HK) Company Limited Full timeChina Taiping Insurance (HK) Company Limited (“CTPI(HK)”), the main overseas general insurance company of China Taiping Insurance Group (HK) Company Limited (TPG(HK)), has secured a leading position in marine hull insurance business in the Hong Kong market. We are the first insurance company to provide marine hull insurance in Hong Kong and have strong...
-
Complex Claims Examiner
1 week ago
Hong Kong Island, Hong Kong SAR China AIG Full timeAbout This Role To handle Casualty GL and Auto Liability claims of intermediate complexity from coverage enquiry through legal liability analysis and quantum assessment, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external...
-
Claims Examiner
1 week ago
Hong Kong Island, Hong Kong SAR China Chubb Full timeOverview Join to apply for the Claims Examiner role at Chubb . Responsibilities Handle, examine and settle Accident & Health claims according with Company philosophy and guidelines Comply with claims instructions and provide quality work effectively and efficiently Handle related enquiries from the policyholders, brokers or relevant parties Support manager...
-
Senior Claims Officer
1 week ago
Hong Kong Island, Hong Kong SAR China BOC Group Life Assurance Company Limited Full timeSenior Claims Officer – BOC Group Life Assurance Company Limited Join us as a Senior Claims Officer to coordinate and provide claims support and services to customers and agents. This role involves managing claim processes, collaborating with agents, customers, physicians, and hospitals, and contributing to departmental projects. Job Responsibilities...
-
Contract Claims Assistant
1 week ago
Hong Kong Island, Hong Kong SAR China HDI Global SE Full timeHead of HR | People & Culture | HRBP | Talent Acquisition | Talent Management | Employee Experience & Engagement | Company Description HDI Global SE, a leader in corporate and specialty insurance, has over a century of experience providing tailored solutions to clients worldwide. As part of the Talanx Group, the company delivers comprehensive risk management...
-
Manager, Claims
1 week ago
Hong Kong Island, Hong Kong SAR China Dah Sing Financial Group Full timeManager, Claims (GI – Personal Lines focus) Add expected salary to your profile for insights We are seeking an experienced Claims Manager to lead and inspire our personal lines team. The ideal candidate will ensure exceptional customer experience and efficient handling of complaints across various personal lines insurance claims, including Home, Travel,...
-
Claims Officer
4 days ago
Hong Kong Island, Hong Kong SAR China Bank of China Group Insurance Company Limited Full timeClaims Officer / Senior Officer - Personal lines insurance claims Add expected salary to your profile for insights Mainly responsible for handling Personal lines insurance claims, experience in handling Travel Insurance claims is an advantage; Take responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a...
-
Senior Claims Officer
1 week ago
Hong Kong Island, Hong Kong SAR China BOC Group Life Assurance Company Ltd Full timeJob Responsibilities Handle claims enquiries and deliver claims servicing support to customers and agents Follow up claims cases with agent / customer / physician / hospital Assist in claims adjudication Take part in departmental projects / ad hoc tasks as and when assigned by the management Job Requirements Bachelor Degree or above or with equivalent...
-
Assistant Claims Manager
1 week ago
Hong Kong Island, Hong Kong SAR China Generali Hong Kong Full timeHandle Employees Compensation / Liability claims adherence to the Company’s policies and objectives Monitor claim costs and expenses and analyse claims for quality Provide claims reports and statistics to internal units, brokers and clients Liaise with healthcare; loss adjustor and customers to conduct assessment and investigation Manage complaint...
-
Manager, Claims
1 week ago
hong kong, Hong Kong SAR China Prudential Hong Kong Full time3 days ago Be among the first 25 applicants Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make...