Complex Claims Examiner
1 week ago
About This Role To handle Casualty GL and Auto Liability claims of intermediate complexity from coverage enquiry through legal liability analysis and quantum assessment, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders. Provide a high standard of customer service and adherence to legal and regulatory requirements. Key Relationships Direct reporting line to Complex Claims Team Manager Duties and Responsibilities Functional Responsibilities: Managing key claims handling enquiry; coverage determination, legal liability analysis and quantum assessment, where appropriate within authority limits and providing a consistently strong standard of customer service Ensuring effective vendor and litigation management on Complex claims within a personal allocation Broadening internal / external stakeholder communication where required Striving for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes Contributing to maintenance of best practice procedures for Casualty GL intermediate to high value Complex claims, consistent with global best practice Demonstrating a high standard of technical claims competence. Demonstrate a strong standard of competence in handling intermediate to advanced complex claims in Casualty GL Accountabilities: Timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense for claims of medium to high complexity Consistent proactive claims handling on an ongoing basis (i.e. initial file review, investigations and liability, negotiations and settlement, and litigation management) Effective communication of key medium to high Complexity claims and Casualty GL portfolio messages to internal stakeholders and external stakeholders Financial control through consistent reserve and other financial transaction discipline Accurate and consistent policy interpretation against claims of intermediate to high complexity Job Requirements Demonstrate strong communication skills, both written & verbal Time management – ability to manage & prioritize workload and diary management Ability to contribute effectively within a team environment Ability to work with claims stakeholders to effectively direct claims strategy Participate in client review and Profit Centre meetings Good specialist knowledge in Casualty GL and Auto Liability technical claims Policy language skills enabling accurate and consistent policy wording interpretation A strong knowledge of legal / regulatory and litigation / procedural requirements for their line of business Some experience in negotiation, mediation, arbitration and ADR skills. Strong experience in negotiating on intermediate to high complex claims and knowledge and experience in mediation, arbitration and Alternative Dispute Resolution Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to #J-18808-Ljbffr
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Senior Complex GL
2 days ago
hong kong, Hong Kong SAR China AIG Insurance Hong Kong Limited Full timeA leading insurance provider in Hong Kong seeks a Complex Claims Examiner to manage Casualty GL and Auto Liability claims. The role focuses on efficiently resolving claims while maintaining strong communication with stakeholders and ensuring compliance with legal standards. The ideal candidate will have robust negotiation skills, team collaboration...
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Complex Claims Examiner
2 days ago
hong kong, Hong Kong SAR China AIG Insurance Hong Kong Limited Full timeComplex Claims Examiner (GL & Auto Liability) To handle Casualty GL and Auto Liability claims of intermediate complexity from coverage enquiry through legal liability analysis and quantum assessment, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key...
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Claims Examiner
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Senior Complex Claims Examiner – Casualty
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Hong Kong Island, Hong Kong SAR China AIG Full timeA global insurance company in Hong Kong seeks a Claims Handler specializing in Casualty GL and Auto Liability claims of intermediate complexity. This role requires strong communication skills and the ability to manage various claims processes, ensuring timely resolution while maintaining high customer service standards. Ideal candidates will have knowledge...
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