Bilingual Customer Complaints

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Customer Relations & Complaint Resolution Officer We are looking for a responsible and detail-oriented Customer Relations & Complaint Resolution Officer to handle customer complaints, manage refund requests, and coordinate cases involving the Consumer Council and other regulatory bodies.This position plays a key role in ensuring fair resolution, maintaining...

A leading global banking institution is seeking a Customer Complaints Support Officer in Hong Kong. This role involves supporting the Customer Relations Manager to effectively handle customer complaints throughout the complaint process, documenting cases, and compiling reports. Ideal candidates will have secondary education or equivalent, customer-facing...

A leading customer service organization in Hong Kong is seeking a Customer Relations & Complaint Resolution Officer. The successful candidate will manage customer complaints, process refund requests, and coordinate with regulatory bodies to ensure fair resolutions. Ideal candidates should have a diploma in Business Administration, 3-5 years of relevant...

A leading staffing agency is seeking a Customer Services Officer specializing in complaints handling in Hong Kong. The role involves managing customer requests, chasing overdue payments, and ensuring accurate data entry. Candidates should have at least a diploma and 1-2 years of relevant experience. Proficiency in English, Chinese, and preferably Putonghua...

A leading global bank is seeking an experienced Assistant Senior Customer Relations Manager to handle customer complaints effectively. The successful candidate will investigate complaints, work on process improvements, and ensure service quality standards are met. Ideal candidates will have relevant experience in customer services within the insurance or...

Customer Services Officer – Complaints Handling (Up to $20k/mth) Location: Hung HomWorking hour: Mon – Fri, 08:45 – 17:451 year contract, renewable Responsibilities Answer and handle customer requests, enquiries and complaints by phone calls / email Chase up overdue payments and perform debt collection Responsible for data entries and document checking...

Customer Services Officer - Complaints Handling (Up to $20k/mth) Location: Hung Hom Working hours: Mon - Fri, 08:45 – 17:45 Contract: 1 year, renewable Duties Answer and handle customer requests, enquiries and complaints by phone calls/e‑mail Chasing up overdue payments and perform debts collection Responsible for data entries, document checking Support...

A leading staffing agency in Hong Kong is seeking a Bank Customer Services Officer for the overnight shift. Responsibilities include handling customer inquiries and complaints regarding banking services, preparing reports, and collaborating with the Operations Department. The ideal candidate should have at least one year of relevant experience and excellent...

Job Details: Location: Hung Hom Working hour: Mon - Fri, 0845 - 17:45 1 year contract, renewable Duties: Answer and handle customer requests, enquiries and complaints by phone calls/ email Chasing up overdue payments and perform debts collection Responsible for data entries, document checking Support ad hoc projects when required Requirements: Diploma degree...