Hotel Guest Experience Officer

Reception Manager / Guest Experience Manager Regal Hotels International, one of the largest hotel operators in Hong Kong, owns and manages nineteen hotels across Hong Kong and mainland China. We are committed to exceeding the needs of every guest by providing first‑class guestrooms, state‑of‑the‑art meeting and banquet rooms, and a focus on superior...

A leading hotel operator in Hong Kong seeks an experienced Reception Manager to lead the front-office team, ensuring smooth guest operations and high service quality. Responsibilities include supervising staff, managing check-in/check-out processes, and resolving complaints. The ideal candidate has at least 5 years' experience in hotel operations, with 3 in...

A prominent hotel in Hong Kong is seeking a Security Personnel to ensure the safety of guests and staff. Responsibilities include patrolling the property, monitoring CCTV systems, and assisting guests with inquiries. The ideal candidate must hold a Security Personnel Permit, possess excellent English and Chinese communication skills, and have a strong sense...

Senior Guest Service Officer (Overnight)/Guest Service Officer (Overnight) Surrounded by the enchanting hillside greenery and facing the stunning view of Victoria Harbour, Hopewell Hotel is one of the largest 5‑star hotels in Hong Kong. Home to the largest park in Wan Chai, this hotel provides 1,000 guestrooms to fit the needs of all travellers, over...

A leading hotel brand in Hong Kong is seeking a dedicated individual for a sales and marketing role focused on guest service. You will resolve guest inquiries, promote awareness of the brand, and enhance guest loyalty through effective sales techniques. The role requires at least 2 years of related experience and a high school diploma. We're looking for team...

A leading hotel operator in Hong Kong is seeking a Guest Service Supervisor for Reception/Reservations. The ideal candidate should hold a diploma in Hospitality or related fields, with a minimum of 3 years of relevant experience. Successful applicants will demonstrate excellent communication and customer service skills, and be proficient in spoken English,...

A luxury hotel chain in Hong Kong is seeking a professional to lead its concierge services. The candidate should have at least 4-5 years of relevant experience in a sizeable luxury hotel, with proven managerial abilities in people management and strategic planning. Proficiency in English, Putonghua, and Cantonese is essential. The role includes handling...

A leading hospitality establishment in Hong Kong is seeking a Floor Supervisor to maintain high standards of cleanliness and manage guest interactions. The ideal candidate will have over 3 years of experience in a supervisory role within the hotel industry and possess strong communication skills in English, Cantonese, and Putonghua. Responsibilities include...

A prestigious hotel in Hong Kong is looking for a Front Desk Officer to manage guest room operations and ensure a personalized experience for guests. The ideal candidate should have a Higher Diploma in Hospitality Management and at least one year of experience in sizable Hotels. Strong interpersonal and organizational skills are essential, alongside fluency...

A reputable hotel in Hong Kong is seeking a friendly and capable individual to manage daily check-in and check-out procedures, ensuring smooth operations and guest satisfaction. Responsibilities include responding to guest comments and complaints. Ideal candidates should have a diploma in Hospitality Management or related fields, and good communication...