Senior Guest Service Officer

Guest Services Officer / Senior Guest Services Officer The role includes front desk duties, guest enquiries, and coordination with housekeeping and technical teams. The incumbent will provide warm and friendly assistance to guests of the serviced apartments. Responsibilities Handle day-to-day front desk duties such as general enquiry (phone/email),...

Sr Guest Services Officer / Guest Services Officer / Asst Guest Services Officer Job Purpose To lead the customer service team to provide high standard customer service to the shoppers in Hysan’s shopping mall and create an enjoyable shopping experience for the shoppers. Key Responsibilities Ensure the smooth day-to-day operation of the Concierge Counter...

Get AI-powered advice on this job and more exclusive features. The Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess...

Forty-Five (at Landmark)‑ Senior Guest Services Officer / Guest Services Officer Forty‑Five sits atop Landmark in Hong Kong, a cutting‑edge hospitality group dedicated to crafting unique and consistent guest experiences across multiple brands and venues. The venue spans three floors and 20,000 square feet, offering five experiential concepts where...

Mandarin Oriental, Hong Kong is looking for a Guest Services Officer to join our Front Office team. Mandarin Oriental, Hong Kong is the group’s flagship hotel, and an icon in its own right. Having delighted guests with award-winning service and impressive facilities since 1963, it is the much-loved address for those seeking an exclusive sanctuary in the...

Guest Service Officer Job Responsibilities Handle incoming calls, bookings and record daily transactions Customers support & assistance Booking & reservation arrangement Keep front desk presentable at all time Willing to work on shift ( : am - : pm) Job Requirements DSE or above 3 years experience or above & Spa experience will be an asset Good command of...

Join to apply for the Guest Services Supervisor role at IHG Hotels & Resorts . Our guests’ memorable experiences have to start somewhere. So why not with you? As the Guest Services Supervisor at Kimpton Tsim Sha Tsui Hong Kong , you will take ownership of delivering exceptional first impressions – managing the activities of front office operations...

A top-tier hospitality company in Hong Kong is seeking a Senior Guest Services Officer / Guest Services Officer to deliver first-class services to guests including VIPs. The role includes handling reservations, ensuring guest satisfaction, and assisting in event planning. Ideal candidates will have 1-5 years of relevant experience in the hospitality...

Senior Officer - Academy Experience (Senior Guest Services Officer) Member Communication: Handle phone and electronic communications with members, ensuring all inquiries and requests are addressed promptly and professionally. Reception Duties: Occasionally serve as the front door receptionist, offering a warm and inviting welcome to members and ensuring the...

Senior Officer, Guest Relations - Premium Member Club Our client is a renowned premium member club. They are seeking a Senior Officer/Officer, Guest Relations to join the dynamic team. Responsibilities Warmly welcome guests and members upon arrival, providing exceptional customer service and promptly addressing inquiries. Oversee member bookings for services...