L2 Audio Visual Engineer

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full time

ROLE SUMMARY

The L2 Audio Visual Engineer's prime function is to manage and oversee delivery of the on-site event services between Kinly and the client.

The position involves a high degree of client contact, often working with executive management and managing directors of the Bank to provide best in class services across all Audio Visual-related part of event services.

DUTIES AND RESPONSIBILITIES

  • All services should be delivered punctually at scheduled times and in accordance with agreed Service Level Agreements (SLA's). The Event Manager is expected to oversee all pre-event planning and resource scheduling, crewing, technical briefing, live event management and post-event debrief. He/she would also be responsible for ensuring that all the direct reports arrive on time for the start of the scheduled meeting setup time and remain until the required service is functioning correctly.

    • The L2 Audio Visual Engineer's responsibilities include, but are not limited to:

    • Client Management – Building and maintaining client relationships, advising clients on best practice, technical risks and potential procedural improvements.

    • Team Management – Direct management of Events Technicians and working with Service Delivery Manager (SDM) to ensure all events are resourced effectively.

    • Fault Reporting Management – Ensure all faults are reported and escalated in accordance with contract SLAs.

    • Share management duties of technical staff in the delivery of live events across all sites.

    • Managing the rota, holidays and sickness within the onsite events team to allow for continuation of delivering best-in-class services.

    • Share events knowledge and best practices across the entire AV team.

    • Provide regular feedback on communication issues and service improvements.

    • Develop service procedure documentation and keep it up to date and available to the onsite AV teams.

    • Identify areas of potential technological/operational improvements and consult with the relevant stakeholders.

    • Carry out all power down/up when required, usually involving out-of-hours overtime commitments.

    • Awareness of, and compliance with the Quality, Environmental and Health and Safety policies and procedures of the client and Kinly's Integrated Management Systems.

TRAINING AND DEVELOPMENT

  • Team Building – Promote and deliver team collaboration whilst maintaining team morale.

  • Appraisals – Execute annual performance appraisals for on-site and regular one-to-one performance management reviews.

  • Work with SDM to identify opportunities for team training.

ADMINISTRATION

  • Reporting – Collection and entry of client statistical data including SLA performance, management information, team performance and other business metrics for client.

  • Meetings – Attend regular client meetings and maintain close contact with AV Operations Manager to ensure effective communication and take part in monthly review meetings.

  • Scheduling – Management of Event Team rota, including holiday requests and sickness to ensure all site workload and activities are planned and resourced within SLA agreements.

EVENTS AND BROADCASTS

  • Attend all pre-event planning meetings and be responsible for resource scheduling, crewing, technical briefing, live event management and post-event debrief.

  • Maintain good communication channels with clients, get to know their technical requirements and choose the right solutions.

  • Project management of live broadcast across client sites.

  • Attend/coordinate event production meetings.

  • On-site management and overall responsibility of events.

  • Providing a concise technical brief to the operating crew.

  • Technician duties as a member of AV/Events team.

  • Post-event wrap-up report and meeting, including identification of incidents and problems and ensuring these are rectified prior to future events.

DESIRED SKILLS

  • InfoComm CTS preferred.

  • Experience in managing various systems such as Crestron, Extron, AMX, Cisco, Zoom, VMR, etc.

  • MS Office proficiency.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email outlining your requirements.

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family you'll be part of a multi-award-winning team made up of the industry's most innovative professionals.

We are proven: The world's leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world's best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You'll be working alongside the world's leading brands and supporting them on high-profile, international projects.

Equal Opportunities:

Kinly is committed to providing equal opportunities in employment. All qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other 'protected characteristics. We welcome your application.

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