Assistant Manager, Event Coordination, M+ Museum

M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. Located in Hong Kong’s WestK, we are one of the leading museums of modern and contemporary visual culture in the world. The museum reflects our unique time and place, building on Hong Kong’s historic balance of the local and the international to define a distinctive and innovative voice for Asia’s twenty-first century. Responsibilities Managing and collaborating with F&B counterparts, vendors and suppliers professionally to ensure the successful running of an event. Liaising closely with event organizer to finalize details throughout the entire event co-ordination process and on-site management, ensuring impressive and excellent customer service and quality delivery of events. Communicating with guests, providing VIP service as required and ensuring client satisfaction through post-event evaluation and assisting to complete the recurrent business cycle. Monitoring the performance of suppliers and service partners to ensure compliance with hygiene and museum standards. Working with Manager to prepare and update event rules and regulations for events. Developing training materials and training subordinates in proper event handling procedures. Supervising Event Coordination Officer and Assistant while collaborating with Manager to liaise with vendors and suppliers on material required for events. Maintaining good awareness of all museum programs and effectively communicating with different stakeholders through daily/weekly operational meetings. Monitoring the profit and loss of each event to ensure profitability. Ensuring billing accuracy and conducting bill reviews with clients prior to processing. Updating supervisor and senior management on events progress, reporting incidents or emergency in a timely manner in accordance with policy and procedures. Providing suggestions on working procedures, service standards or market trends for future improvement. Managing the content for media publishing of hired events to ensure alignment with brand image of M+ and WKCDA. Assisting at event sales stage, including logistic suggestions and site inspections to secure potential event leads. Performing any other duties from time to time as reasonably assigned by M+. Qualifications Possess a recognized university degree in any discipline, degree in Business, Marketing or Hospitality / Tourism will be an advantage. Preferably have 5-6 years relevant experience in event management / co-ordination in hotel industry and/or venue providers, with at least 1 year in supervisory level. Have knowledge in all aspects of event planning, with creativity and the ability to tailor events to meet client’s needs. Be fluent in written and spoken English and Chinese including Putonghua. Be willing to work in flexible schedule, including weekends, evenings, and holidays if necessary. For interested parties, please submit your application with detailed CV on or before the following date. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled. Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful. All related information will be kept up to 24 months and all personal data will be destroyed afterwards. For more information, please visit #J-18808-Ljbffr