Sales Account Manager

An Account Manager (AM) is responsible for building strong relationships with SoftwareOne customers to ensure the ultimate customer experience and that maximum value is received throughout customer lifetime. This role provides ongoing sales support to existing customers, manages the customer relationship and customer satisfaction. The AM builds & implements the account strategy, helps identify new sales leads, and collaborates with Business Development Executives to develop sales plans and identify opportunities. The AM owns the overall accountability and is responsible for the holistic relationship with the customer. Role and Responsibilities Be the primary point of contact and build and maintain long‑term relationships with customers Proactively seek new opportunities to expand our customer base, acquiring new logos and bolstering our market presence. Play a pivotal role in team strengthening, nurturing internal relationships to ensure seamless collaboration and effective sales strategy execution. Develop a trusted advisor relationship with customer stakeholders and executive sponsors. Take ownership on the customer experience. Understand customer needs and business objectives and offer the right solutions to customers. Ensure the timely and successful delivery of our solutions. Keep customers satisfied by delivering exceptional service on a day‑to‑day basis. Develop, maintain and execute an account strategy with short‑ /mid‑ /and long‑term goals on Account growth, Profitability, Customer retention, Customer satisfaction. Lead, moderate and orchestrate all activities on accounts. Enhance organization’s reputation by taking ownership for accomplishing new and different requests; exploring opportunities to add value to our customers. Track and forecast of defined account metrics, KPIs and financials. Demonstrates proficiency in engaging stakeholders from IT to C‑level, articulating the business value of offerings, while also presenting SoftwareONE's diverse portfolio and showcasing customer outcomes achieved through advisory, delivery, and managed services. What we need to see from you 8 to 12 years professional sales experience in high‑tech or service‑related industry with preferred successful software sales. Experienced selling into mid to large enterprise customers. Demonstrated experience in selling enterprise software products/services/solutions is a strong advantage. Ability to build relationships and quickly develop trust with C‑level executives. Highly motivated and results oriented. Solid problem solving and consultative skills required. Functional Skills Account Management Actively pursuing new business opportunities by targeting potential clients. Emphasizing the development of strong connections with current clients to elevate them into pivotal strategic partnerships. Cultivating these relationships with the aim of either maintaining existing business or expanding opportunities within the client base. Account Planning Develops strategic plans to improve value‑driven relationships with customers. Maps out the process of closing a deal to retaining and growing the relationship. Cross‑Selling Encourages the purchase of an additional related product or service to an existing customer. Supplements or complements the purchase and provides additional benefit to the customer. Customer Experience Management Designs and delivers an exceptional customer experience, considering the customer journey, brand touchpoints, and the environments the customer experiences. Sales Methodology Implements the organization’s philosophy or framework of selling services and solutions to customers. Understands how to approach each phase of the sales process. Sales Platforms Processes daily sales tasks using the SWO’s CRM and preferred sales platform. Keeps data like contacts, leads and opportunities updated, integrates colleagues in the sales process. Observes and updates the weekly forecast and checks daily bookings. Value‑based Selling Provides customers with a value‑added perspective around industry, trends and the customer's own business and tailors solutions and sales messages to meet customer needs displaying a level of confidence and credibility in front of the customer. Application Questions How many years' experience do you have as a Sales Account Manager? Which of the following statements best describes your right to work in Hong Kong? How many years' experience do you have with forecasting for businesses? What's your expected monthly basic salary? How many years' experience do you have in a client services / account management role? How many years' experience do you have as an account manager? How many years' experience do you have in the IT industry? How many years' experience do you have as a sales executive? Why SoftwareOne? Today SoftwareOne is a global leader in software and cloud portfolio management and is modernizing the way organizations budget and optimize their global IT spend from on‑premises to the cloud. In tandem, our Software Lifecycle Management (SLM) services provide the methodology and framework to optimize the underlying IT infrastructure, accelerate cloud adoption and minimize compliance risk. With our dynamic leadership and driven business strategy SoftwareOne is one of the fastest growing technology solution providers in the world with elite partnerships with Microsoft, AWS, Adobe, IBM, VMware, Oracle, Citrix, Red Hat, Trend Micro and many more. #J-18808-Ljbffr