Remote IT Helpdesk Technician

SW9302 |26 Apr 2017 Desktop / Helpdesk Support EngineerSupporting around 300+ users. Providing Helpdesk support, Remote support and troubleshooting for End-users. Ability to assist in Reporting, Inventory and Building and Upgrade Desktop devices. Problem Management with Service partner. Be able to receive and respond to incoming calls, and/or e-mails...

A leading consulting firm in Hong Kong is seeking an IT Technician to provide daily helpdesk and technical support for users. The role involves troubleshooting hardware and software issues, daily system monitoring, and assisting the IT manager with various projects and services. Candidates should have a diploma in Computer Science or a related discipline,...

SW9302 |26 Apr 2017 Desktop / Helpdesk Support Engineer Supporting around 300+ users. Providing Helpdesk support, Remote support and troubleshooting for End-users. Ability to assist in Reporting, Inventory and Building and Upgrade Desktop devices. Problem Management with Service partner. Be able to receive and respond to incoming calls, and/or e-mails...

A consulting firm in Hong Kong is seeking an IT Support Professional. This role involves providing onsite and remote support to internal users, including installation and troubleshooting of desktop systems. Ideal candidates should have a diploma in IT and 1-2 years of experience in technical support. Familiarity with Mac OS is advantageous. The position...

Our Global Investment client is looking for high calibre to join their IT Support team as IT Helpdesk Support. Key Responsibilities Provide first‑level technical support and troubleshooting for hardware, software, and network issues. Respond to user inquiries through phone, email, or ticketing system, ensuring timely resolution. Document, prioritize, and...

SW8084 |24 Nov 2020 Helpdesk / Deskside Support Provide first-line support for all IT incidents, resolve application system and IT infrastructure related failures Responsible for PC desktop equipment procurement, delivery, installation and setup Provide end-user support on hardware, software, server and networking related issues Provide helpdesk and remote...

SW9310 | 22 May 2017 Helpdesk Engineer / Desktop Support Engineer Responsibilities Providing helpdesk support, remote support and troubleshooting Ability to assist in reporting, inventory and building and upgrade desktop devices. Take responsibility for call resolution, track and see-through to issue resolution. Problem management with service partner. Be...

SW8407 |23 Nov 2022 IT Technician (5-Day work)To provide daily helpdesk and technical supports for users Responsible for daily system monitoring Troubleshooting hardware and software issues Assist IT manager to manage specific tasks in projects and IT services HKDSE, Diploma holder in Computer Science or related discipline At least 1 year’ experience in IT...

SW9571 | 16 Nov 2018 Helpdesk Support Specialist Provide on-time 1st tier technical support to end‑user via phone and email Log all reported technical enquiries and escalates to 2nd tier support if needed Perform remote IT troubleshooting and quick fix according to user’s request Diploma or above in Information and Technology or other related disciplines...

Provide onsite and remote support to internal user. Installation, configuration, maintenance and troubleshoot issues related to Desktop. Participate in different ad-hoc assignments (such as relocation and migration projects). Diploma or Certificate in IT or equivalent discipline. At least 1~2 years experience in IT Helpdesk or Technical Support role. Solid...