IT Helpdesk Specialist: Monitoring

A leading technology service provider is seeking an IT Specialist / Helpdesk in Hong Kong to provide resident support. Candidates will analyze customer requirements and possess strong knowledge of IT products, including Active Directory and firewall systems. Additionally, they must hold CCNP and MCSE certifications with over 4 years of hands-on experience in...

A facility management organization in Hong Kong is looking for a Helpdesk - Facility Management specialist to provide first line support to customers. The role requires a proactive approach to manage requests, assist in emergencies, and maintain communication with operational teams. Ideal candidates should have at least 1 year of experience, strong MS Office...

SW9571 | 16 Nov 2018 Helpdesk Support Specialist Provide on-time 1st tier technical support to end‑user via phone and email Log all reported technical enquiries and escalates to 2nd tier support if needed Perform remote IT troubleshooting and quick fix according to user’s request Diploma or above in Information and Technology or other related disciplines...

Provide first tier level helpdesk support to end users through email, phone or in person Assist team to escalate technical problems To provide troubleshooting and problem solving on system, software, hardware issues Responsible for monitor and support the internal system Perform troubleshoot for Windows platform and products Coordinate with vendor for the...

A government service provider is seeking a Helpdesk and System Support Specialist in Hong Kong. The role involves providing on-site and remote support to users, performing hardware/software installations, and offering first-tier helpdesk service. Candidates must have experience with MS Windows systems and be familiar with client service. This is a full-time...

A prominent financial services provider located in Hong Kong is seeking a Helpdesk & Application Support Specialist to provide technical support for server hardware and applications. The role includes troubleshooting and incident resolution and requires knowledge of financial market operations. Candidates should have at least a diploma in Computer Science/IT...

A multinational IT solutions provider is seeking a Helpdesk Support Officer in Hong Kong. The role involves system maintenance, troubleshooting software and hardware issues, and providing end-user support. Candidates should have a diploma in Computer Science or related fields, with 2-3 years of experience in helpdesk support. Strong communication skills in...

A global investment firm is seeking an IT Helpdesk Support professional in Hong Kong. The role focuses on providing first-level technical support, troubleshooting hardware and software issues, and ensuring user satisfaction. Candidates should have 1-2 years of experience in IT helpdesk or technical support, preferably within the banking sector, along with...

IT Specialist / Helpdesk (Government onsite) - IC Client Description Candidates with less experience will be considered as IT Engineer / IT Officer. Job Description The Resident Support Engineer(s) shall possess the following professional qualifications and experience. Understand, analyze customer requirements for deploying to achieve solution requirement....

Lead and manage the team to provide 1st level IT support including desktop related technical assistance via phone, email and in person Maintain end-user computing operation and service delivery channel Log all clients enquires in the ticketing system and escalate users problem to 2nd tier support if needed Provide feedback to the team lead and make resource...