Assistant Vice President, Private Bank Know Your Customer Quality Assurance...

Assistant Vice President, Private Bank Know Your Customer Quality Assurance Ops Specialist Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview At Citi, we get to connect millions of people across hundreds of cities and countries every day. Over two centuries of experience, we provide a broad range of financial services and products to help our clients meet their biggest opportunities and face the world's toughest challenges. Shape your Career with Citi Citi’s Wealth brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra‑high net worth to family offices. The strategies we create help clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. In this role, you’re expected to: Perform independent Client Onboarding KYC due diligence functions for new and existing clients across several teams, including private bankers, operations, and compliance. Review clients’ profiles and work with banker teams to fulfill onboarding requirements, ensuring full compliance with Citi’s AML/KYC standards, local laws, and regulations. Conduct Client Name Screening disposition, Sanctions review, and Enhanced Due Diligence. Identify and highlight suspicious money‑laundering activities, deficiencies, and other non‑compliance issues to management. Provide guidance in exception handling and approval. Manage client risk assessments and produce various MIS reports for management reporting to facilitate relevant reviews and strengthen the control process. Lead ongoing gap analysis on policies and standards against existing processes, identify improvement initiatives for streamlining the KYC and Onboarding process, and keep guidelines and procedures up to date. Deliver training to junior team members and serve as Subject Matter Expert to senior stakeholders. Ensure timely and accurate delivery of all responsibilities, delivering superior customer service and resolution of client issues while meeting service level agreements and efficiency/accuracy standards. Manage day‑to‑day volume processing, including daily management of in‑process, pending, and service‑related activities, ensuring requirements are clearly defined to support all scenarios of KYC account opening and maintenance. Establish and maintain close working relationships with clients, stakeholders, and team members to facilitate open and direct communication of issues, needs, queries, and system setups, responding efficiently, promptly, and professionally. Own various types of project management, process and policy changes, new initiatives, and manage cross‑functional relationships across all teams, analyzing complex and variable issues with significant departmental impact. Establish risk management practice, ensure a strong and robust processing environment with effective controls, and engage in ongoing transformation to strengthen and improve controls, including process and system enhancements. Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations, applying sound ethical judgment, and escalating, managing, and reporting control issues with transparency. Embark on continuous on‑the‑job training for end‑to‑end product knowledge. Operate with a limited level of direct supervision, exercising independence of judgment and autonomy while demonstrating high levels of diligence, motivation, and organizational skills. As a successful candidate, you’d ideally have the following skills and exposure: 5–8 years of experience in KYC/AML process, compliance, operations, risk & control functions. Demonstrated interpersonal skills, pro‑active team player, able to work independently, with exceptional written and verbal communication skills. Ability to manage multiple stakeholders across levels, businesses, and geographies. Highly motivated, persistent, and able to work in a structured, high‑volume, time‑sensitive, high‑risk environment. Capable of multitasking and eager to learn multiple products in a challenging environment – fast learner, strong attention to detail, and willingness to go the extra mile. Proficient in handling urgent and escalation cases and managing internal team expectations. Proficient in Microsoft Office Applications. Consistently demonstrates clear and concise written and verbal communication skills. Proficient knowledge of English (written and spoken). Bachelor’s/University degree or equivalent experience. Take the next step in your career Apply for this role at Citi today Citi is an equal‑opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, view Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr