Customer Service Supervisor

Senior Customer Service Executive / Supervisor, MPF Service Handle inbound and outbound call activities in Contact Centre on MPF issue / eMPF related enquiries. Plan and suggest the strategy to deal with complicated and complaint cases. Execute the solution with call agents or may require calling the complainants. Assist to manage a call centre sub-team,...

Customer Services Supervisor with QA role (5 Days No Shift) To manage a team of frontline staff to perform outstanding customer service。 To perform and guide the frontline staff to improve and enhance their CS mindset and skillset。 To prepare the monthly frontline staff KPI and achievement reports to the top management。 To monitor the inbound and...

Our Client Our client, the Leader of Fine Art Logistics and Storage company, is now looking for a Customer Service Executive. Responsibilities Perform other projects/tasks as assigned by the supervisor. Interface with local and overseas clients and maintain an excellent relationship with them. Prepare quotation acceptance, receiving/releasing/transportation...

A leading 3PL logistics company in Hong Kong is seeking a Customer Service Supervisor to lead a team and ensure exceptional service to key clients. The ideal candidate will have over 5 years of customer service experience with strong communication and problem-solving skills. Responsibilities include managing customer service representatives, resolving...

A global logistics provider in Hong Kong is seeking a proactive Customer Service Executive to manage client inquiries and logistics operations. Responsibilities include supervising the shipping team, training staff, and resolving operational issues efficiently. The ideal candidate will have a logistics certification, 2-3 years of experience, and proficiency...

Senior Customer Service Executive, MPF Service 2 days ago Be among the first 25 applicants Your new role Handle inbound and outbound call activities in Contact Centre on MPF issue / eMPF related enquiries Plan and suggest the strategy to deal with complicated and complaint cases Execute the solution with call agents or may require calling the complainants...

Our client, a leading 3PL logistics company, is looking for a Customer Service Supervisor to lead a team and ensure top‑notch service to key clients. Key Responsibilities Lead and coach a team of Customer Service Representatives Handle escalated customer issues and provide quick solutions Build strong relationships with key clients Oversee order...

Handle customers inquiries, resolve issues and complaints professionally & consistently Be a good listener to solve problems with empathy and patience, feedback to related parties constructively Sales order management Well-organized, be a multitasker by prioritizing tasks, managing time wisely and get ready for ad hoc challenges Job requirements Diploma or...

A leading telecommunications company in Hong Kong is seeking a Senior Customer Service Executive to handle MPF-related inquiries in the Contact Centre. The role involves managing call activities, planning strategies for complex complaints, and supervising a sub-team to ensure high service quality. Candidates should be university graduates with at least one...

About the job IDC Customer Services Manager Key Responsibilities Responsible for liaison and escalation with customer on IDC post‑sale service issue especially VIP customer Coordinate with IDC vendor to fulfill the post‑sale service requirement of customer such as drill, site audit, etc Responsible for service review meeting with customer, collect...