Senior Officer/Officer, Contact Centre, Corporate Banking
4 days ago
Job Description Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibility Deliver consistent excellent inbound / outbound / digital services over the telephone or non-phone means to internal / external customers on corporate banking products in an effective, efficient and quality manner to achieve total customer satisfaction and KPIs. Ability to understand customers’ needs and provide appropriate solution and attention. Provide advisory service / insight to cope with customer needs, if needed. Solicit customers’ feedback and identify problem trends for improvement actions. To record, track and coordinate the resolution of all customer queries. To adhere to professional standards of behavior & conduct in dealing with customers & fellow CSOs. To cross-sell digital solutions to customers. Work closely with Team Leader/ Team Head, product owners or business to identify the areas of improvement based on customer enquiries landscape. Handle ad-hoc projects or customer issues analysis Requirement Degree or Polytechnic diploma holder (experience in Customer Service environment would be advantageous) Minimum 2 years track record of Corporate Banking customer servicing is a plus point. Familiarity with Cash and Corporate Banking products in a financial institution A pleasant voice, positive telephone manner as well as attentive listening, writing and communication skills. Good command of oral and written English, Cantonese and Mandarin Proficient in PC skills including Microsoft Office applications. Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret only shortlisted candidates will be notified. #J-18808-Ljbffr
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Kowloon, Hong Kong SAR China DBS Bank Full timeOfficer, Specialist, Contact Centre, Consumer Banking Join to apply for the Officer, Specialist, Contact Centre, Consumer Banking role at DBS Bank Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology,...
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Kowloon, Hong Kong SAR China DBS Full timeSenior Officer, Specialist, Contact Centre, Consumer Banking (WD79002) Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's...
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Kowloon, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeTechnology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple...
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Kowloon, Hong Kong SAR China DBS Full timeOfficer, Specialist, Contact Centre, Consumer Banking (WD79621) Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and...
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Customer Experience Specialist
4 days ago
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Kowloon, Hong Kong SAR China West Kowloon Cultural District Authority Full timeSenior External Affairs Officer, Public Engagement (Contact Centre) Add expected salary to your profile for insights The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and...
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Senior/ Customer Service Officer
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Kowloon, Hong Kong SAR China China CITIC Bank International Limited Full timeSenior/ Customer Service Officer (Day/ Night Shift), Contact Centre Enlighten customer’s journey by providing excellent customer services through phone call and digital banking activities including Voicebot and Chatbot etc. Handle customer enquiries on general banking services, financial transactions, securities trading and related operations etc. Exploit...
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Kowloon, Hong Kong SAR China DBS Bank Full timeA leading financial institution in Hong Kong is looking for an Officer, Specialist in their Contact Centre for Consumer Banking. This full-time role involves providing comprehensive customer service and support across various channels. Candidates should have a customer-focused mindset, good communication skills, and preferably experience in the banking...
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Kowloon, Hong Kong SAR China DBS Full timeA leading financial institution in Hong Kong seeks an Officer for their Contact Centre in Consumer Banking. This role involves engaging with customers through various channels, including phone calls and social media. Responsibilities include providing product information, ensuring customer satisfaction, and collaborating with teammates to resolve issues....
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Kowloon, Hong Kong SAR China HSBC Full timeA leading banking institution in Hong Kong is seeking a Quality Assurance Manager to enhance the Customer Contact Centre's operations. This role involves leading the quality assurance function, driving revenue generation initiatives, and coaching team members. Ideal candidates will have a university degree in Business Administration, proven banking...
