Customer Service Executive

5 days ago


Kowloon, Hong Kong SAR China HKT Teleservices Full time

Customer Service Executive (Good Excel skill required) (7 x 24) You will contribute to the total customer satisfaction by providing general helpdesk support to end users. Your role Provide technical support via phone and emailto addressquery/incident reported from users. Identify, diagnose, and resolve problems related to PCs, application, software, mobile device, system and network issues. Log customer requests into the system, ensure proper tracking / follow up and escalation of incidents for additional troubleshooting as required. Monitor and maintain service quality in accordance to Service Level Agreement. Shift duty needed from Monday to Sunday, 5-day work per week. Qualifications DSE Graduate or above. Willing to take 7x24 shift duty (42.5 hours' per week). Ability to multi-task in a fast-paced environment. Good command of spoken and written Cantonese, English and Mandarin. Career Path Customer Service Executive > Senior Customer Service Executive > Team Leader > Team Manager > Call Centre Manager Benefits 14 days' paid annual leave. Birthday leave. Non-Contributory Provident Fund. Attractive incentive bonus and shift allowance (if applicable). Structured training programme. Clear career path. How to apply Click the Apply Now button or fill in the online application form: About HKT Teleservices HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades. With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China, including Guangzhou, Shanghai, Beijing, Chongqing, Yongchuan, and Xian. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support. At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting-edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world's population. Website: #J-18808-Ljbffr



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