Senior Customer Service Executive
5 days ago
Our client is a Global Company that innovates, optimizes and drives the supply chains and marketing promotions of many of the best known brands in the world. They are now seeking a Logistics Executive, Plan & Book to join their team. Senior Customer Service Executive / Customer Service Executive Responsibilities Be the primary point of contact and act as an advocate for the customers, internally within the organization. Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires. Ensure smooth execution of the end to end shipment lifecycle, by working closely with the customer as well as internal stakeholders. Proactively track shipments and notify customers of relevant deviation from the shipment plan, including potential solutions and alternatives. Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions. Manage and improve day to day process interaction with customers by leveraging detailed customer knowledge. Responsible for customer satisfaction. Understand claims policy and its impact and hence, guide customers best possible through any potential claim situation. Contribute to the setting up of Standard Operating Procedures with the customers and suppliers, to ensure key requirements are captured and ownership is clearly defined. Actively seek out and act on continuous improvement opportunities both in relation to customers and internal/ external stakeholders. Communicate politely with suppliers and service providers by email/letter/face to face and/or telephone. Maintain accurate and timely records of correspondences or discussions with respective stakeholders. Develop and maintain effective working relationship across functions to ensure there is efficiency while meeting customer’s requirement. Desired Skills & Experience Minimum Diploma in Business Administration or other discipline. Experience in customer service for at least 5 years. Strong interpersonal skills to enable effective cross functional teamwork. Good spoken and written communication skills. Self-starter and fast learner who can work independently. Ability to plan and prioritize work. Ability to work well under pressure. Customer oriented and result focus. Good analytical and problem-solving skills. Ability to look beyond the obvious and identify creative solutions. Interested candidates, please send your resume (MS Word document) including employment history, present and expected salary to (All personal data submitted will be treated in strict confidential and used for recruitment purposes only.) #J-18808-Ljbffr
-
Customer Service Executive
5 days ago
Kowloon, Hong Kong SAR China Charterhouse Limited Full timeOur client is a fast-growing cross-border eCommerce solutions provider, offering end-to-end logistics, warehousing, and fulfillment services to global brands and online retailers. With a strong presence across Asia and international markets, they are committed to delivering seamless customer experiences and operational excellence. Position Overview: They are...
-
Operations Executive
5 days ago
Kowloon, Hong Kong SAR China GoGoVan Full timeResponsibilities To handle incoming calls and requirement from customer and driver Support day to day operation of billing and revenue management To be responsible for order taking and driver co-ordination Solve problems and analyse information accurately with appropriate speed Handle and respond to customer enquires Assist manager to execute daily...
-
Kowloon, Hong Kong SAR China iFAST ePension Services Limited Full timeSenior Executive/Executive, Customer Service Excellence Assurance Team iFAST ePension Services Limited is a subsidiary of iFAST Corporation Ltd., which is listed on Singapore’s SGX-ST Mainboard. We support and empower our pension partners in their digital transformation to achieve better customer engagement, enhanced operational efficiencies, and improved...
-
Customer Service Executive
5 days ago
Kowloon, Hong Kong SAR China Pathology & Clinical Laboratory (HK) Pte Limited Full timePathology & Clinical Laboratory (HK) Pte. Ltd Company is one of the market leaders in Healthcare & Medical Laboratory industry. Associates cover widely in Hong Kong & South East Asia. We are welcoming energetics to join our marketing team. Customer Relationship Executive Responsibilities To assist the Marketing Department to support VIP doctors and Medical...
-
Senior Customer Service Executive
5 days ago
Kowloon, Hong Kong SAR China Clarity Medical Group Holding Limited Full timeCompany Overview Clarity Medical Group is a leading private healthcare provider specializing in ophthalmology in Hong Kong, offering comprehensive and one‑stop eye healthcare services across four service points. Responsibilities Handle customer enquiries and bookings via phone, WhatsApp and Live Chat in a professional and timely manner. Ensure accurate...
-
Customer Service
5 days ago
Kowloon, Hong Kong SAR China Delken Group Limited Full timeOur client is an international express delivery services company, they invite a bright and energetic candidate for the following vacancy: Customer Service / Sales Executive RESPONSIBILITIES Provide excellent services to customers with product and services information. Handle enquiries to enhance customer satisfaction. Maintain good relationships with...
-
Operations Executive
3 days ago
Kowloon, Hong Kong SAR China GOGO TECH LTD Full timeResponsibilities To handle incoming calls and requirement from customer and driver Support day to day operation of billing and revenue management To be responsible for order taking and driver co-ordination Solve problems and analyse information accurately with appropriate speed Handle and respond to customer enquires Assist manager to execute daily...
-
(Senior) Customer Service Executive
5 days ago
Kowloon, Hong Kong SAR China Chevalier Group - Network Solutions Full timeChevalier (Network Solutions) Limited provides a wide portfolio of one-stop consultancy, IT networking design, implementation and supporting services to the customers. Our product and solution categories include network infrastructure, server systems, security management, surveillance systems, intelligent building solutions, IP unified communication system,...
-
Kowloon, Hong Kong SAR China DBS Full timeJob Description - Officer, Customer Service Executive, Telemarketing ) Job Description Officer, Customer Service Executive, Telemarketing - ( ) Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has...
-
Sales Executive
5 days ago
Kowloon, Hong Kong SAR China Esky Consultancy Limited Full timeResponsibilities Follow up and coordinate with internal department as well as overseas offices to ensure a smooth and excellent service to customers. Assist in ad-hoc assignments. Qualifications 3-5 years or above solid experience in same position in freight forwarding; Excellent communication skill and problem solving skill; Responsible and able to offer...
