Call Centre Manager
5 days ago
Call Centre Manager (Outbound Centre- 5 day work) Job Summary: Are you ready to elevate your career in a dynamic environment? Join our team as a Call Center Manager, where you’ll lead and inspire our call center staff to deliver outstanding customer service. In this role, you’ll oversee daily operations, monitor performance, and foster a positive team culture. If you’re a results-driven leader with a passion for excellence, we want you on our team Key Responsibilities: Operational Management: Oversee the daily running of the outbound call center, ensuring all activities comply with company standards and regulatory requirements. Performance Monitoring: Set, monitor, and review team performance against KPIs, identifying training needs and organizing sessions to enhance skills. Team Leadership: Manage and train a team of call center agents, fostering a supportive and positive work environment. Customer Focus: Ensure high-quality customer service by addressing issues and following up on customer complaints promptly and professionally. Reporting & Administration: Maintain accurate data input, compile sales reports, and perform administrative tasks to support operations. Qualifications: Experience: Minimum 4 years of experience in a call center, with at least 1 year in a supervisory role. Experience in outbound call center management is preferred. Education: Bachelor’s degree in any discipline. Skills: Strong leadership, communication, and interpersonal skills. Proficient in call center software and Microsoft Office Suite. Customer-Oriented: A proven track record of being customer-focused with a commitment to achieving team KPIs. Unlock job insights Salary match Number of applicants Skills match Your application will include the following questions: Which of the following statements best describes your right to work in Hong Kong? What's your expected monthly basic salary? Have you worked in a call centre before? How much notice are you required to give your current employer? Perfect Medical Health Management Limited is the only doctor-founded international healthcare and medical beauty group that is listed on the Main Board of the Stock Exchange of Hong Kong. With the “Healthcare + Medical Beauty” operational model, Perfect Medical offers professional services that ensure utmost safety and efficacy. Till now, the Group has expanded its global footprints from Hong Kong, China, and Macau, to Australia and Singapore, with the weighted GFA of 304,000 sq. ft.. #J-18808-Ljbffr
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Customer Services Representative
5 days ago
Kowloon, Hong Kong SAR China ExcelNet Total HR Solutions Full timeCustomer Services Representative (Call Centre) Our Client, MNC of logistics industry, is now looking for a Full Time CS Contract staff for handling key account customer. Responsibilities: Work in Key Account Support Team in Customer Service, provide quality and premium services to our key customers Handle customer enquiries, complaints and provide solutions...
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Customer Service Executive
5 days ago
Kowloon, Hong Kong SAR China Clarity Medical Group Holding Limited Full timeA leading healthcare provider in Hong Kong is seeking a Customer Service Executive for its call centre. This role involves handling inquiries and bookings via phone and other platforms, ensuring data accuracy while maintaining patient confidentiality. The ideal candidate must have at least 3 years' experience in customer service or call centre settings,...
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Customer Service Executive
5 days ago
Kowloon, Hong Kong SAR China Clarity Medical Group Holding Limited Full timeCustomer Service Executive (Call Centre) Clarity Medical Group is a leading private healthcare provider specializing in ophthalmology in Hong Kong, offering comprehensive one-stop eye healthcare services. We have 4 service points in Hong Kong and we are still expanding. Welcome to join our team if you are energetic and want a rewarding career! Handle...
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Customer Service Representative
3 days ago
Kowloon, Hong Kong SAR China Ricoh Hong Kong Limited Full timeCustomer Service Representative (Call Centre) (Fresh graduate are welcomed... Ricoh is a leading provider of digital services and innovative solutions to support our customers’ digital transformation and business process optimization. To cope with our business expansion, we are looking for a team of talent to join our Ricoh Family. About Your Role Handling...
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Customer Care Officer
5 days ago
Kowloon, Hong Kong SAR China Make The Right Call Full timeCustomer Care Officer - Kowloon Bay (Part time, $80-85) Ensure customer queries and feedback are quickly and effectively resolved with courtesy. Balance customer’s expectation & service level by providing effective and efficient solutions to customers. Immediately available is highly preferred. Requirements DSE / HKCEE or above Customer-oriented with good...
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Customer Care Specialist — Call Centre
5 days ago
Kowloon, Hong Kong SAR China Gilman Group Limited Full timeA leading customer service provider in Kowloon is seeking an Officer/Assistant Officer for their Call Centre. The selected candidate will manage customer enquiries through various channels while maintaining a professional demeanor. Responsibilities include updating the CRM system and coordinating with other parties. Ideal candidates should have at least 2...
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Kowloon, Hong Kong SAR China Gilman Group Limited Full timeOfficer/ Assistant Officer – Customer Service (Call Centre) Handle both verbal and written enquiries, requests and complaints from customers through inbound/outbound calls, email, WhatsApp or WeChat tactfully and professionally to align with the corporate image. Update CRM System records during daily calling activities. Prepare appointment booking in MS...
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Contact Centre Head
3 days ago
Kowloon, Hong Kong SAR China HKT Full timeAVP, Talent Acquisition @ PCCW & HKT | HR Policies, Strategic Sourcing We are seeking a highly experienced and results-oriented leader to serve as Contact Centre Head for our eMPF business. Reporting to the Head of Business, you will play a critical role in the overall management and strategic direction of our call centre operations, ensuring exceptional...
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Kowloon, Hong Kong SAR China Make The Right Call Full timeA leading customer service firm in Kowloon is seeking a Customer Care Officer for a part-time role to ensure customer queries and feedback are resolved courteously and efficiently. The ideal candidate should have a DSE/HKCEE or above, show strong customer-oriented skills, and have a good command of both spoken and written English and Chinese. Experience in a...
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Director of Contact Centre Operations
3 days ago
Kowloon, Hong Kong SAR China HKT Full timeA leading telecommunications provider in Hong Kong is seeking a highly experienced AVP, Talent Acquisition to lead operational management for our call centre. This pivotal role requires at least 10 years of experience in call centre operations, with 5 years in leadership. Candidates must possess strong people management and analytical skills, along with...
